Workers' Job Satisfaction in Japanese Companies in Tan Thuan Export Processing Zone in Ho Chi Minh City, Vietnam

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The purposes of this study are to examine the satisfaction levels of workers who work in Japanese companies in Tan ThuanEPZ, Ho Chi Minh City and to find the factors, which affect the job satisfaction of workers with job characteristics, salary, benefits, and working environment. The sample size includes 315 workers. Besides, the cronbach alpha and descriptive statisticswere used to analyze the data in this study.

Following the results, we found that most of the workers were satisfied with the high level of items “the job suits your ability”,“the work you are doing is interesting”, “work has no pressure, challenge”, “you feel safe in work”, “salary is at the same level as other Japanese companies”, “the company offers a full of social insurance policy”, “day-off and holiday policy are reasonable”,“you get support from the labor union”, “the company equips fully with labor protection equipment for workers”, “work environment is comfortable”. On the other hand, workers have the low satisfaction level in items “your salary matches the results of your work”, “you live on a company salary”, “the company’s salary and bonus policy are reasonable”. Moreover, the factors of “job characteristics”, “benefits”, “working environment” have a positive effect on job satisfaction of workers; the “salary” factor has not high effect level compared with the three other factors. Although they have a low satisfaction level in factor salary, 81% of workers in the survey still wish to work long term in Japanese enterprises. This study concludes that Japanese businesses should review and adjust the policy of salary to be more reasonable and fair for workers. Job satisfaction research is therefore essential to help companies find ways to retain employees and increase productivity.


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