Taw, L. W., Libert, A. R., & Paramasivam, S. (2022). Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews. LEARN Journal: Language Education and Acquisition Research Network, 15(2), 80–103. Retrieved from https://so04.tci-thaijo.org/index.php/LEARN/article/view/259923