TAW, L. W.; LIBERT, A. R.; PARAMASIVAM, S. Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews. LEARN Journal: Language Education and Acquisition Research Network, [S. l.], v. 15, n. 2, p. 80–103, 2022. Disponível em: https://so04.tci-thaijo.org/index.php/LEARN/article/view/259923. Acesso em: 29 mar. 2024.