Taw, Ly Wen, Alan R. Libert, and Shamala Paramasivam. 2022. “Building Virtual Rapport With Emotion Expressions: Hotel Responses to Positive Online Reviews”. LEARN Journal: Language Education and Acquisition Research Network 15 (2):80-103. https://so04.tci-thaijo.org/index.php/LEARN/article/view/259923.