Taw, L. W., Libert, A. R. and Paramasivam, S. (2022) “Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews”, LEARN Journal: Language Education and Acquisition Research Network, 15(2), pp. 80–103. Available at: https://so04.tci-thaijo.org/index.php/LEARN/article/view/259923 (Accessed: 28 March 2024).