TINAKHAT, P.; JAROENWISAN, K.; WEERAPAIBOON, W. A Service Redesign in Customer Experience Management for International Luxury Beach Hotel Chains in Phuket: A Fresh Perspective from COVID-19 Pandemic in Thailand. NIDA Case Research Journal, [S. l.], v. 14, n. 2, p. 110–147, 2023. DOI: 10.14456/ncrj.2022.5 . Disponível em: https://so04.tci-thaijo.org/index.php/NCRJ/article/view/263606. Acesso em: 1 oct. 2026.