DI; CHAROENROOP, P. Customer requests and complaints in intercultural BELF emails: The case of American customers and Chinese sales managers. NIDA Journal of Language and Communication, Bangkok, Thailand, v. 28, n. 43, p. 46–67, 2025. Disponível em: https://so04.tci-thaijo.org/index.php/NJLC/article/view/280595. Acesso em: 1 oct. 2026.