PHOHA, S.; RAMJANR, S. Implementing Sentiment Analysis to Enhance Service Quality in Luxury Hospitals. Journal of Information and Learning, [S. l.], v. 35, n. 3, p. 52–63, 2024. Disponível em: https://so04.tci-thaijo.org/index.php/jil/article/view/273118. Acesso em: 1 oct. 2026.