JABUTAY, F. Antecedents and Consequences of Emotional Dissonance among Call Center Agents. KASEM BUNDIT JOURNAL, [S. l.], v. 19, n. June, p. 273–286, 2018. Disponível em: https://so04.tci-thaijo.org/index.php/jkbu/article/view/130231. Acesso em: 8 may. 2024.