ชื่นชม พ. Acceptance and Application of Non-technical Skills Concept for Service Quality Development: A Case Study of Thonburi Hospital. KASEM BUNDIT JOURNAL, [S. l.], v. 19, n. October, p. 178–188, 2018. Disponível em: https://so04.tci-thaijo.org/index.php/jkbu/article/view/145045. Acesso em: 5 may. 2024.