MENG, L.; CHEN, C.; SAMUKKETHUM, S. A Study of SERVQUAL Model on Satisfaction and Loyalty of Discharged Dialysis Patients in China. Journal of Social Development and Management Strategy, [S. l.], v. 27, n. 2, p. 24–48, 2025. Disponível em: https://so04.tci-thaijo.org/index.php/jsd/article/view/276401. Acesso em: 1 oct. 2026.