UNTACHAI, S. Service quality: Mediating role in servicesape and word-of-mouth. Kasetsart Journal of Social Sciences, [S. l.], v. 40, n. 2, p. 395–401, 2019. Disponível em: https://so04.tci-thaijo.org/index.php/kjss/article/view/242167. Acesso em: 3 may. 2024.