NGAMSIRIJIT, W. Designing Work for Online-Offline Service Integration through Process Mining: A Case of Food and Beverage Business in Bangkok Metropolitan Area. KKBS Journal of Business Administration and Accountancy, [S. l.], v. 8, n. 2, p. 9–26, 2024. Disponível em: https://so04.tci-thaijo.org/index.php/kkbsjournal/article/view/270551. Acesso em: 11 oct. 2026.