MANEEBORRIRAK, N.; PUNPUGDEE, N. A Study of Relationship Among Hotel Service Recovery Strategies, Guest Perceived Justice and Guest Satisfaction with Service Recovery . KKBS Journal of Business Administration and Accountancy, [S. l.], v. 5, n. 3, p. 141–160, 2022. Disponível em: https://so04.tci-thaijo.org/index.php/kkbsjournal/article/view/248179. Acesso em: 9 may. 2024.