Ngamsirijit, W. “Designing Work for Online-Offline Service Integration through Process Mining: A Case of Food and Beverage Business in Bangkok Metropolitan Area”. KKBS Journal of Business Administration and Accountancy, vol. 8, no. 2, May 2024, pp. 9-26, https://so04.tci-thaijo.org/index.php/kkbsjournal/article/view/270551.