Lessons learned from Primary Health Care System: Best Practice Leading to Excellent Services

Abstract

The aims of this qualitative research were to discovery a best practice for excellent service from lesson learned of primary care service from three main health agencies which composed of district health board, family medicine care team, and primary care award team. Key informants were purposive select from 11 health care region in which the total of 33 were in-depth interviewed. Content analysis were used to describe the findings. The findings were shown that there were three main things can be used to explain the similarity and different among three main institutes which were management, management of network, and evaluation and monitoring. Best practice for excellent service composed of (1) Acceptability (2) Adoption (3) Appropriateness (4) Feasibility (5) Fidelity (6) Implementation cost (7) Coverage and (8) Sustainability. The suggestions are that any agency working in the community should be used three concepts in working with the people in local community which are include perceive and understand the expectation, health needs, and values of stakeholders. Moreover, create trustworthiness is very significant factor to make stakeholders accept and satisfy with the health care providers.