Relationships between Big Five Personality, Resilience, and Job Burnout of Operational Employee at the Energy Business Company
Keywords:
Big five personality, Resilience, Job burnoutAbstract
The objectives of this research were to study the relationships between big five personality, resilience, and job burnout of operational employee at the energy business company. Samples were 123 operational employee at the Energy Business Company. Research instruments included: personal characteristics questionnaire, big five personality test, resilience test, and job burnout test. Percentage, mean, standard deviation, and Pearson’s product moment correlation coefficient were used to analyze the data. Results showed that big five personality was correlated with job burnout of operational employee as follows: neuroticism was positively correlated with job burnout at .01 significance while extroversion, agreeableness and conscientiousness were negatively correlated with job burnout at .01 significance, in addition, openness to experience was negatively correlated with job burnout at .05 significance and resilience was negatively correlated with job burnout at the significance level of .01.
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a private hospital [Master of Arts] Bangkok: Thammasart University; 2007. Thai.
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Mahasarakham University. 2012; 31(3): 8-20. Thai.
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Somdet Chaopraya Institute of Psychiatry. 2007; 1(2): 121-123. Thai.
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police personnel. International Journal of Management Sciences. 2012; 1(4): 1-5.
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in metal factories. International Journal of Multidisciplinary Management Studies. 2013; 3(6): 48-55.
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service representatives in a call centre. Journal of Social Sciences. 2012; 32(3): 295-309.
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burnout in resident doctors. Brazilian Journal of Medical Education. 2013; 37(2): 245-253.
2. Schaufeli WB, Martínez IM, Pinto AM, Salanova M, Bakker AB. Burnout and engagement in university students:
A cross-national study. Journal of Cross-Cultural Psychology. 2002; 33(5): 464-481.
3. Maslach C, Jackson SE, Leiter MP. Maslach Burnout Inventory. California: Consulting Psychologists; 1896.
4. Lerthattasilp T. Burnout among psychiatrists in Thailand: National survey. Journal of the Psychiatric
Association of Thailand. 2011; 56(4): 437-448. Thai.
5. Tangkittipaporn J. Psychology of personality and health behavior. Bangkok: Chulalongkorn University
Printing House; 2016. Thai.
6. Madnawat AVS, Mehta P. Personality as a predictor of burnout among managers of manufacturing industries.
Journal of the Indian Academy of Applied Psychology. 2012; 38(2): 321-328.
7. Chongvisal R. Human relations: Human behavior in organization. Bangkok: Kasetsart University
Printing House; 2011. Thai.
8. Jitbantao T. Psychology of personality. Chiang Rai: Chiang Rai Rajabhat University Printing House; 2016. Thai.
9. Warner R, April K. Building Personal Resilience at Work. Effective Executive. 2012; 15(4): 53-68.
10. Grotberg E. A Guide to Promoting Resilience in Children: Strengthening the Human Spirit. The Hague:
Bernard van Leer Foundation; 1995.
11. Murphy Y. The Role of Job Satisfaction, Resilience, Optimism and Emotional Intelligence in
the Prediction of Burnout. Dublin: Dublin Business School; 2014.
12. Ritcharoon P. Social science research methodology. Bangkok: Phranakhon Rajabhat University
Book Center; 2001. Thai.
13. Maslach C, Jackson SE. The measurement of experienced burnout. Journal of Occupational
Behaviour. 1981; 2(2): 99–113.
14. Frunzi GL, Savini PE. Supervision: The art of management. New Jersey: Prentice-Hall Inc; 1997.
15. Carod-Artal FJ, Vázquez-Cabrera C. Burnout syndrome is an international setting. Burnout for Experts:
Prevention in the Context of Living and Working. 2013; 1: 15-35.
16. Bakker AB, Van der Zee KI, Lewig KA, Dollard MF. The relationship between the Big Five
personality factors and burnout: a study among volunteer counselors. Journal of Social Psychology.
2006; 146(1): 31-50.
17. Tangsinsapsiri T. Organizational behavior (OB). Bangkok: Thanathud Printing; 2007. Thai.
18. Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annual Review of Psychology. 2001; 52: 369-422.
19. Schultz DP. Psychology and Industry Today: An Introduction to Industrial and Organizational Psychology.
New York: Macmillan; 1982.
20. Arunkong S. The relationship between the big five personality factors and job burnout : a case study of
a private hospital [Master of Arts] Bangkok: Thammasart University; 2007. Thai.
21. Lerkiatbundit S. Job Burnout: Development, Definitions and Measurement. Songklanakarin
Journal of Social Sciences and Humanities. 1999; 5(2): 168-180. Thai.
22. Sanubon C, Sophonsiri S, Polyorat K. The Impact of Personality on Job Burnout and Job
Engagement of Hotel Front Office Staff. Journal of humanities and social sciences
Mahasarakham University. 2012; 31(3): 8-20. Thai.
23. Sereesitthipitak V. Burnout: Definition, inventory, prevention and intervention. Journal of
Somdet Chaopraya Institute of Psychiatry. 2007; 1(2): 121-123. Thai.
24. Gupta R, Sood S, Bakhshi A. Relationship between resilience, personality and burnout in
police personnel. International Journal of Management Sciences. 2012; 1(4): 1-5.
25. Santhosh KR, James J. The effect of resilience on burnout among the blue collared employees
in metal factories. International Journal of Multidisciplinary Management Studies. 2013; 3(6): 48-55.
26. Kotze M, Lamb S. The influence of personality traits and resilience on burnout among customer
service representatives in a call centre. Journal of Social Sciences. 2012; 32(3): 295-309.
27. Rodrigues RTS, Barbosa GS, Chiavone PA. Personality and resilience as protection against
burnout in resident doctors. Brazilian Journal of Medical Education. 2013; 37(2): 245-253.
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Published
2019-05-18
How to Cite
Kaewkomol, K., & Smuthranond, T. (2019). Relationships between Big Five Personality, Resilience, and Job Burnout of Operational Employee at the Energy Business Company. KKU Research Journal (Graduate Studies) Humanities and Social Sciences, 7(1), 141–153. Retrieved from https://so04.tci-thaijo.org/index.php/gskkuhs/article/view/189955
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บทความวิจัย (Articles)
