The Influence of Total Quality Management on Non-Financial Production Productivity of Chemical (Resin) Industry in Thailand


  • Udomsak Chomsuk Faculty of Management Sciences, Kasetsart University
  • Somboon Saraphat Faculty of Management Sciences, Kasetsart University


Total quality management, Non-financial productivity


This research was to examine the influence of total quality management on non-financial production productivity of chemical (resin) industry in Thailand. Total quality management comprises of five aspects, including leaderships, quality improvement, process improvement, employee involvement, customer focus. Non-financial production productivity is measured by technology and continuous improvement, employee performance, speed, quality, customer satisfaction. The result of multiple regression analysis drawing on 357 respondents revealed that quality improvement and customer focus appear to be the most significant factors in enhancing the non-financial production productivity.


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How to Cite

Chomsuk, U., & Saraphat, S. . (2021). The Influence of Total Quality Management on Non-Financial Production Productivity of Chemical (Resin) Industry in Thailand. KKU Research Journal (Graduate Studies) Humanities and Social Sciences, 9(2), 73–94. Retrieved from



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