The Influence of Total Quality Management on Non-Financial Production Productivity of Chemical (Resin) Industry in Thailand
Keywords:
Total quality management, Non-financial productivityAbstract
This research was to examine the influence of total quality management on non-financial production productivity of chemical (resin) industry in Thailand. Total quality management comprises of five aspects, including leaderships, quality improvement, process improvement, employee involvement, customer focus. Non-financial production productivity is measured by technology and continuous improvement, employee performance, speed, quality, customer satisfaction. The result of multiple regression analysis drawing on 357 respondents revealed that quality improvement and customer focus appear to be the most significant factors in enhancing the non-financial production productivity.
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