Factors Affecting Internal Quality Assurance Operations the Bureau of Academic Administration and Development, Khon Kaen University

Abstract

The objectives of this research were to study the implementation of internal quality assurance, to examine factors affecting the internal quality assurance operations of the Office of Academic Administration and Development at Khon Kaen University for maximum efficiency, and to study the improvement of internal quality assurance performance at the Office of Academic Administration and Development, Khon Kaen University. The population and sample consisted of personnel working in the year 2024, comprising 4 administrators, 4 section heads, and 48 operational staff, totaling 56 people. The research instrument was a questionnaire. Statistics used included frequency, percentage, mean (x̄), standard deviation (S.D.), and correlation analysis. Out of 56 questionnaires distributed, 51 were returned, representing a response rate of 91.07%. The findings revealed that: (1) Regarding internal quality assurance operations, the most influential factor was administrators and policy at a high level (x̄ = 4.17, S.D = 0.811), followed by management factors at a high level (x̄ = 4.06, S.D = 0.901), and the least influential was personnel factors at a high level (x̄ = 3.62, S.D = 1.098). (2) The system for improving internal quality assurance performance using the PDCA cycle showed that the monitoring and checking phase (Check) had the highest rating at a high level (x̄ = 3.97, S.D = 1.037), followed by the action phase (Action) at a high level (x̄ = 3.96, S.D = 0.999), and the planning phase (Plan) had the lowest rating at a high level (x̄ = 3.93, S.D = 0.935). (3) From hypothesis testing, when personal data factors were tested using t-test and F-test statistics, it was found that differences in personal data did not result in different opinions on internal quality assurance operations at the statistical significance level of 0.05. The correlation analysis between administrators and policy factors, management factors, personnel factors, resource factors, and organizational competency factors showed a relationship with the internal quality assurance operations of the Office of Academic Administration and Development, Khon Kaen University. In this case, the Sig. (2-tailed) value was <.001, which is less than .05, thus accepting the hypothesis. Therefore, the data showed a statistically significant correlation.