Organizational Health Factors Affecting Quality of Service of Development Department Office at Ratchaburi Province

Abstract

The purposes of the study were to 1) study the level of organizational health and the level of quality of service of development department office at Ratchaburi province 2) study correlation of organizational health and quality of Service of development department office at Ratchaburi province 3) study organizational health factors affecting quality of service of development department office at Ratchaburi province. The samples consisted of 79 personnel at Ratchaburi province by using simple sampling. The research instrument for data collection was 5 point scale questionnaire. Data analysis was carried out by measuring Frequency, Mean, Standard Deviation, Pearson's correlation as well as Multiple Regression Analysis.
The findings revealed as follows: 1. The organizational health was found at a high level overall (4.38), but foremost to development and change (4.39), maintenance (4.38), and then to the mission (4.36). But the service quality was found at a high level overall (4.38), but foremost to responsiveness (4.50), confidence (4.43), empathy (4.42), reliability (4.50) and then to technology (4.24).
2. The correlation of organizational health and quality of Service was found at a high level overall (r=0.76) but foremost to mission (r=0.81) maintenance (r=0.72) and development and change (r=0.69).
3. The organizational health variables had a direct effect on the service quality at
.05 level of statistical significance. The effects of the service quality were characterized into 2 following kinds, i.e., 1) mission (β=0.777) 2) development and change (β=0.212). The result of the prediction was 81.40 percent.