Factors Influencing the Service Innovation Performance of the Government Agencies in Thailand
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Abstract
The Ministry of Interior, which is a central government agency in the category of ministries in Thailand, has the authority to deal with suffering, nourish happiness, maintain public order, and pay attention to service innovation performance and the application of innovation in the operation of the Ministry of Interior. This research aimed to 1) study the influence of the Ministry of Interior on service innovation performance and 2) develop a linear structural equation model. The sample group was composed of 340 executives of the Ministry of Interior. Sampling was done in 2 steps: specific and quota random sampling. This study was quantitative, and the research tool was a structured questionnaire. The data were analyzed by percentage, mean, standard deviation, skewness, kurtosis, confirmatory component analysis, and structural equation model analysis. The research findings revealed that Organizational Culture, Knowledge Management, and innovation activities influenced the Innovation Performance of government agencies in Thailand through Innovation Capacity variables at the statistical significance level (p<.01) and Innovation Capability directly influenced the Innovation Performance of government agencies in Thailand at the level of statistical significance (p<.01). The results of the development of the structural equation model revealed that the variable that had the highest overall influence on the service innovation performance of the Ministry of Interior was Innovation Activities. It was concluded that 1) Organizational culture level knowledge management innovation activities all aspects of innovation ability are at the highest level 2) The model of measuring variables is consistent with theory. The observed variables had component weights between 0.25 - 0.46, and 3) structural equation analysis (p=0.00, X2/df= 2.33, RMSER= 0.00, RMR= 0.04, GIF=0.92, AGIF=0.84).
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