Innovation Management with a Holistic Approach to Quality Control to Enhance the Quality of Service

Abstract

The research aimed to 1) analyze the success elements in subcontracting system management with holistic quality management and enhance the quality of current service offerings; 2) establish a model for managing the subcontracting system with comprehensive quality management, thereby improving the quality of service offerings; and 3) showcase innovations in subcontracting system management with comprehensive quality management, thereby enhancing the quality of service provision. It was qualitative research and incorporated TQM concepts as the study framework. The research area was Chokwilaisap Co., Ltd. There were 16 noteworthy people utilizing the purposive sampling method. There were two types of research tools used: 1) in-depth interviews, and 2) focus group discussions. Data were examined using 1) document analysis, 2) data triangulation, and 3) the 6C analysis. Synthesize the gathered knowledge and construct a descriptive narrative. The research yielded the following results: 1) The research identified five key success factors for managing the subcontracting system with holistic quality management; 2) models for managing the subcontracting system with comprehensive quality management, comprising seven factors; and 3) the MAMTQM management model, which aims to improve the level of subcontracting system management with holistic quality management.

The MAMTQM Model, which is based on the concept of comprehensive quality management, incorporates the research findings. This model can enhance the effectiveness of subcontracting system administration by integrating communication innovations. The resultant model has the potential to serve as a service model for organizations in both the public and private sectors that strive to improve the quality of their operations and services.