Factors influencing on Businesses Performance of hotels in Bangkok
Keywords:
Leadership, Hotel, PerformanceAbstract
This Research Article had objectives of this research were to 1) study the performance of hotel operation based on the significant level of leadership and innovation utilizing a Casual Model, and 2) study the factors that have an influence on business performance of hotels in Bangkok. The research employed quantitative methodology. The quantitative sample was obtained by using stratified sampling, consisted of 331 hotels that were members of the Thai Hotel Association in 2024. The room division managers or equivalent in each hotel were requested to complete a questionnaire type survey. The questionnaire with 7 rating scales was used as a research instrument to collect data from a sample of 131 respondents. Descriptive statistics such as percentage and mean were employed to study the perceived importance of variables, and Structural Equation Modeling by AMOS was employed to test the hypothesis. The research found that 1) Leadership, innovation and hotel business performance were rated at a “high” level. (2) The result of this Casual Model for business performance of hotels in Bangkok correlated with the empirical data at the “good” level. (χ2 = 16.124, df = 10, p = .096, RMSEA = .069, GFI = .970), and (3) Leadership had a direct influence on innovation and hotel business performance. Leadership was, however, found to indirectly influence hotel business performance via innovation. Suggestions may include additional causal factors such as employee job satisfaction and organizational climate to determine how leadership, employee job satisfaction, and organizational climate influence business performance.
References
กัลยา วานิชย์บัญชา. (2556). การวิเคราะห์สมการโครงสร้าง (SEM) ด้วย AMOS (พิมพ์ครั้งที่ 1). กรุงเทพฯ: สามลดา.สำนักงานสภาพัฒนาการเศรษฐกิจและสังคมแห่งชาติ. (2567). ภาวะเศรษฐกิจไทยไตรมาสที่สามของปี 2567 และแนวโน้มปี 2567 - 2568. กรุงเทพฯ: ผู้แต่ง
ศูนย์วิจัยกสิกรไทย. (2568). แนวโน้มเศรษฐกิจและการเงินปี 2568. กรุงเทพฯ: ผู้แต่ง
Akbari, M., Bagheri, A., Imani, S., and Asadnezhad, M. (2021). Does entrepreneurial leadership encourage innovation work behavior? The mediating role of creative self-efficacy and support for innovation. European Journal of Innovation Management, 24(1), 1 - 22.
AlMazrouei, H. (2023), Empowerment leadership as a predictor of expatriates job performance and creative work involvement. International Journal of Organizational Analysis, 31 (3), 837 - 874.
Arbuckle, J.L. (2011). IBM SPSS Amos 20 User’s Guide, U.S.A.: IBM Corporation.
Avolio, B.J., & Locke, E. (2002), Contrasting different philosophies of leader notification, Altruism versus egoism. Leadership Quarterly, 13, 169 - 191.
Bass, B.M. (1985), Leadership and performance beyond expectations. New York: Free Press.
Bass, B.M., Avolio, B.J., Jung, D.I., & Benson, Y. (2003), Predicting the performance by assessing transactional and transactional leadership. Journal of Applied Psychology, 88 (2), 207 - 208.
Borman, W.C., & Motowidlo, S.J. (1993), Expanding the criterion domain to include elements of contextual performance. In N. Schmit & W.C. Borman (Eds.), Personnel selection in organizations (71-98), San Francisco: Jossey-Bass
Galarza, I.S., Leon-Carlosama, R. G., Cevallos-Pineda, A.G., & Martinez-Gomez, M. (2023), Innovation in the tourism sector, organizational learning and performance. Academia Revista Latinoamericana de Administracion, 36 (4), 463 - 486.
Hair, J.F., Jr., Black, W.C., Babin, B.J., & Anderson, R.E. (2010), Multivariate Data Analysis; A global perspective. 7th Edition, Englewood Cliffs, NY: Prentice-Hall.
Hoang, G., Nguyen, H., Luu, T.T., & Nguyen, T.T. (2023), Linking entrepreneurial leadership and innovation performance in hospitality firms: the roles of innovation stratege and knowledge acquisition. Journal of Service Theory and Practice, 33 (4), 511 - 536.
Hughes, R.L., Ginnet, R.C., & Curphy G.J. (1999), Leadership: Enhancing the lessons of experience. 3rd Edition, McGraw-Hill International edition.
Javidian, M., & Waldman, D.A. (2003), Exploring charismatic leadership in the public sector: Measurement and consequences. Public Administration Review, 58 (6), 522 - 532.
Jia, X., Chen, J., Mei, L. and Wu, Q. (2018). How leadership matters in organizational innovation:
a perspective of openness, Management Decision, 56(1), 6-25.
Kellermanns, F.W., & Eddleston, K. (2006). Corporate entrepreneurship in family firms: a family perspective. Entrepreneurship Theory and Practice, 28(3), 209-228.
Khan, M., Raya, R.P., and Viswanathan, R. (2022). Enhancing employee innovativeness and job
performance through a culture of workplace innovation. International Journal of Productivity
and Performance Management, 71 (8), 3179 - 3204.
Knight, Gary A. (1997). Cross-cultural reliability and validity of a scale to measure firm
entrepreneurial orientation. Journal of Business Venturing, 12(3), 213-225.
Kundu, S. C., Kumar, S. and Gahlawat, N. (2019). Empowering leadership and job performance: mediating role of psychological empowerment, Management Research Review, 42(5), 605-624.
Lee, W. L., Chong, A. L. and T, R. (2019). The effects of entrepreneurial orientation on the performance of the Malaysian manufacturing sector, Asia-Pacific Journal of Business Administration, 11(1), 34-45.
Liu, P., Yuan, Y., Yang, L., Liu, B., & Xu, S. (2024), Innovation comes with responsibility: a dual moderation model of taking charge and innovative job performance. European Journal of Innovation Management, 27(8), 2966 - 2993.
Lopez-Zapata, E., Torres-Vargas, Y., & Ortiz-Puentes, M.A. (2024), Transformational leadership and task performance: the mediating role of leader-member exchange, organizational support and work engagement. Academia Revista Latinoamericana de Administracion, 37 (3), 424 - 443.
Mahmood, M., Uddin, A., Ostrovskiy, A., & Orazalin, N. (2020), Effectiveness of business leadership in the Eurasian context: empirical evidence from Kazakhstan. Journal of Management Development, 39 (6), 793 - 809.
Maria, S., Mahmood, F., Ariza-Montes, A., & Han, H. (2023), Employee innovative job performance and firms’ financial performance: a multilevel insight with big data analytics and entrepreneurial orientation. International Journal of Manpower, 44 (8), 1553 - 1570.
Motowidlo, S.J., & Van Scotter, J.R. (1994), Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79 (4), 475 - 480.
Nguyen, N.T., Hooi, L.W., & Avvari, M.V. (2023), Leadership styles and organizational innovation in Vietnam: does employee creativity matter? International Journal of Productivity and Performance Management, 72 (2), 331 - 360.
Powers, T., & Barrows, C.W. (1999), Introduction to the Hospitality Industry. 4th Edition, John Wiley & Sons, Inc.
Pujiono, B., Setiawan, M., Wijayanti, S., & Wijayanti, R. (2020), The effect of transglobal leadership and organizational culture on job performance – Inter-employee trust as Moderating Variable.International Journal of Public Leadership, 16 (3), 319 - 335.
Surucu, L, Maslakci, A., & Sesen, H. (2022), Transformational leadership, job performance, self-efficacy, and leader support: testing a moderated mediation model. Baltic Journal of Management, 17 (4), 467 - 483.
Wang, D. S. (2019). Association between technological innovation and firm performance in small and medium-sized enterprises, International Journal of Innovation Science, 11(2), 227-240.
Yukl, G. (2006), Leadership in Organizations, 6th Edition, Upper Saddle River, NJ: Prentice Hall.
Zhang, G., & Zhao, W. (2024). The impact of inclusive leadership on employees’ innovativebehavior – an intermediary model with moderation. Leadership & Organization
Development Journal, 45(1), 64 - 81.
Zheng, J., Gu, Y., Zhang, Z., Xie, H., Li, P., & Li, H. (2023). The relationship between empowering leadership and project performance: a resource perspective. Engineering, Construction and Architectural Management, 30(7), 2969 - 2990.
Zuraik, A. and Kelly, L. (2019). The role of CEO transformational leadership and innovation climate in exploration and exploitation, European Journal of Innovation Management, 22(1), 84-104.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Nimitmai Review Journal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
