What determines the use of mobile internet and mobile payment? Implications from previous literature
Keywords:
mobile internet, mobile payment, adoption, broadband ecosystemAbstract
Since the early 2010s, the rapid growth of smart phone adoption has transformed mobile phone to not only a device for voice services, but also a multimedia device from camera, music players, internet browsers, high quality video and even an alternative method of payment. With a number of social and economic benefits of mobile internet and mobile payment, it is important to understand what determines the use of mobile internet and mobile payment. The objectives of this study are to explore what determines mobile internet and mobile payment adoption by analysing and reviewing previous studies on the determinants of mobile internet and mobile payment in the past decades. The findings are that security and privacy of services, price of services, quality of services, availability of services, income of users, age of users, education level of users, and users’ attitudes affect the adoptions. In addition, applying broadband ecosystem concept can support the explanation of the development of mobile internet and mobile payment on broadband policy.
References
Akimoto, A. (2011). In the battle with smart phones is i-mode dead? The Japan Times. Retrieved 2 June 2016 from
nZPl96Uk
Arthur D. Little. (2012). The business benefits of 4G LTE. Arthur D. Little. Retrieved 31 May 2016 from
https://www.adlittle.com/downloads/tx_adlreports/ADL_UK_Business_Benefits_01.pdf
Boston Consulting Group (BCG). (2011). The socio-economic impact of mobile financial services: Analysis of Pakistan,
Bangladesh, India, Serbia and Malaysia. The Boston Consulting Group. April 2011. Retrieved 4 June 2016 from
BCG-Telenor-Group-2011.pdf
Bouwman, H., Carlsson, C., Castillo, F. J. M., Giaglis, G. M. & Walden, P. (2010). Factors affecting the present and
future use of mobile data services: Comparing the Dutch, Finnish and Greek markets. International Journal of
Mobile Communications 8(4), 430-450.
Cambini, C. & Jiang, Y. (2009). Broadband investment and regulation: A literature review. Telecommunications Policy
(10-11), 559-574.
Cheong, J. H. & Park, M-C. (2005). Mobile internet acceptance in Korea. Internet Research 15(2), 125 – 140.
Chutter, M. (2009). Overview of the technology acceptance model: Origins, developments and future directions.
Sprouts: Working Papers on Information Systems 9(37), Indiana University, USA.
CISCO. (2016). Cisco visual networking index: Global mobile data traffic forecast update, 2015–2020 White Paper.
Retrieved 1 June 2016 from https://www.cisco.com/c/en/us/solutions/collateral/service-provider/
visual-networking-index-vni/mobile-white-paper-c11-520862.html
Dahlberg, T., Mallat, N. & Öörni, A. (2003). Trust enhanced technology acceptance model – Consumer acceptance of
mobile payment solutions: Tentative evidence. Stockholm Mobility Roundtable, 22-23.
Dahlberg, T., Mallat, N., Ondrus, J. & Zmijewska, A. (2007). Past, present and future of mobile payments research:
A literature review. Electronic Commerce Research and Applications 7(2), 165-181.
Dennehy, D. & Sammon, D. (2015). Trends in mobile payments research: A literature review. Journal of Innovation
Management 3(1), 49-61.
Dewan, S. & Chen, L. (2005). Mobile payment adoption in the US: A cross-industry, cross-platform solution. Journal
of Information Privacy and Security 1(2), 4-28.
European Commission (EC). (2012). Green paper - Towards an integrated European market for card, internet and
mobile payments. Brussels. COM(2011) 941 final. Retrieved 31 May 2016 from https://eur-lex.europa.eu/legal-
content/EN/TXT/PDF/?uri=CELEX:52011DC0941&from=EN
Flood, D., West, T. & Wheadon, D. (2013). Trends in mobile payments in developing and advanced economies.
Reserve Bank of Australia. Bulletin March Quarter 3, 71-79.
Forge, S. & Bohlin, E. (2008). Managed innovation in Korea in telecommunications – Moving towards 4G mobile at a
national level. Telematics and Informatics 25, 292-308.
Fransman, M. (2007). Innovation in the new ICT ecosystem. Communication & Strategies 68, 89-110.
Funk, J. L. (2005). The future of the mobile phone internet: An analysis of technological trajectories and lead users
in the Japanese market. Technology in Society 27(1), 69-83.
Gruber, H. (2005). The economics of Mobile telecommunications. Cambridge: Cambridge University Press.
Hill, S. R., O’Doherty, K., Mackay, M. M. & McPherson, J. (2010). Mobile data service usage and preference: An
investigation of Australian consumers. International Journal of Mobile Communications 8(1), 106-127.
ITU. (2012). Impact of broadband on the economy. Broadband series. Telecommunication Development Sector.
ITU, Geneva.
Kongaut, C. & Bohlin, E. (2015). Towards broadband targets on the EU Digital Agenda 2020: Discussion on the
demand side of broadband policy. Info 17(3), 1-15.
Kongaut, C. & Bohlin, E. (2016). Investigating mobile broadband adoption and usage: A case of smartphones in
Sweden. Telematics and Informatics 33(3), 742-752.
Okazaki, S. (2006). What do we know about mobile internet adopters? A cluster analysis. Information and
Management 43(2), 127-141.
Pousttchi, K. (2003). Conditions for acceptance and usage of mobile payment procedures. Proceedings of the
International Conference on Mobile Business (ICMB 2003), 23-24 June 2003, Vienna.
Prieger, J.E. (2013). The broadband digital divide and the economic benefits of mobile broadband for rural areas.
Telecommunications Policy 37(6-7), 483-502.
PTS. (2004). The Swedish Telecommunications Market 2003. Stockholm. Retrieved 30 May 2016 from
https://www.pts.se/upload/Documents/EN/sv_telemarknad_03_eng_2.pdf
Raja, S., Kim, Y. & Kelly, T. (2010). Building broadband: Strategies and policies for the developing world. Global
Information and Communication Technologies Department of World Bank, Washington D.C.
TeliaSonera. (2010). TeliaSonera Annual report 2009. Retrieved 1 Jun 2016 from https:// www.teliacompany.
com/globalassets/telia-company/documents/reports/2009/annual-report/ teliasonera-annual-report-2009-en.pdf
Thompson Jr., H.G. & Garbacz, C. (2011). Economic impacts of mobile versus fixed broadband.
Telecommunications Policy 35(11), 999-1009.
Schierz, P. G., Schilke, O. & Wirtz, B. W. (2010). Understanding consumer acceptance of mobile payment services:
An empirical analysis. Electronic Commerce Research and Applications 9(3), 209-216.
Srinuan, C., Srinuan, P. & Bohlin, E. (2012). An analysis of mobile internet access in Thailand: Implications for
bridging the digital divide. Telematics and Informatics 29(3), 254-262.
Statista (2016). The Statistics Portal. Retrieved 13 Jun 2016 from https://www.statista.com/
Valant, J. (2015). Consumer protection aspects of mobile payments. European Parliamentary Research Service
(EPRS), Members' Research Service, PE 564.354. Retrieved 8 June 2016 from https://www.europarl.
europa.eu/RegData/etudes/BRIE/2015/564354/EPRS_BRI(2015)564354_EN.pdf
Viehland, D. & Leong, R. S. Y. (2007). Acceptance and use of mobile payments. Proceeding of 18th Australasian
Conference on Information Systems, 5-7 December 2007, Toowoomba.
Vodafone. (2013). A brief history of mobile data: The road to the next generation. Retrieved 1 June 2016 from
https://blog.vodafone.co.uk/2013/01/21/a-brief-history-of-mobile-data/
Westlund, O. & Bohlin, E. (2008). Mobile internet adoption and use: Results from a national survey in Sweden.
Proceeding of the International Telecommunications Society 17th Biennial Conference, 24-27 June 2008,
Montreal.
Zmijewska, A., Lawrence, E. & Steele, R. (2004). Towards understanding of factors influencing user acceptance of
mobile payment systems. Proceeding of IADIS International Conference WWW/Internet 2004, 6-9 October 2004,
Madrid.
Downloads
Published
How to Cite
Issue
Section
License
The Office of the NBTC holds the copyright of articles appearing in the journal. The Office of the NBTC allows the public or individuals to distribute, copy, or republish the work under a Creative Commons license (CC), with attribution (BY), No Derivatives (ND) and NonCommercial (NC); unless written permission is received from the Office of the NBTC.
Text, tables, and figures that appear in articles accepted for publication in this journal are personal opinion and responsibility of the author, and not binding on the NBTC and the Office of the NBTC. In case of errors, each author is solely responsible for their own article, and not concerning the NBTC and the NBTC Office in any way.
