Learning to Create Value Through Goodwill and Experience

Authors

  • Bu-nga Chaisuwan NIDA

Keywords:

Integrated Marketing Communications, Creating shared value, Suvarnachad Co., Ltd., Golden Place

Abstract

Integrated Marketing Communications (IMC) is an important perspective in planning and executing the delivery of value to consumers through the use of effective communications. This would encompass more than just the traditional tools of advertising and public relations to include the use of online communications and retail experience. IMC is the response of companies to the changing environment with respect to consumers, technology, and media. Ideally, IMC should enable the company to innovate market offers, channel of distribution, and maintaining good customer relationship. Golden Place utilizes the innovative concept of creating shared value (CSV) with emphasis on sustainability, which is a big buzzword for consumers today.

 

However, the development of this innovative business model and its subsequent success has seen a major disconnect with its communications. Golden Place has garnered a lot of good will through publicity due to the fact that it is owned by His Majesty the King and he is a regular patron. Though, beyond this Golden Place has limited communications. Therefore, this case study aims to address this gap of relating CSV as a business strategy that can be implemented in terms of communications. Thus, the main focus of this case is to have students explore using the accumulated good will of the brand to develop an IMC campaign maximizing the positive brand experience within the limitations.

References

Inside Retail Asia. (2016) Thailand retail growth predicted at 6%. [Website] Retrieved from https://insideretail.asia/2016/07/13/thailand-retail-growth-predicted-at-6/

Kramer, M. R. (2011). Creating shared value. Harvard business review, 89(1/2), 62-77.

Organic Fact. (n.d.). Best 14 Organic Food Stores in Bangkok, Thailand. [Website] Retrieved from https://www.organicfacts.net/organic-products/organic-stores/bangkok.html

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Published

2022-02-28 — Updated on 2022-02-28

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How to Cite

Chaisuwan, B.- nga. (2022). Learning to Create Value Through Goodwill and Experience. NIDA Case Research Journal, 11(2), 28–45. Retrieved from https://so04.tci-thaijo.org/index.php/NCRJ/article/view/128606