National Bangkok Institution: The Challenge of Developing the Human Resources Department

Abstract

Head of Human Resource Department at National Bangkok Institution, Mr. Sirisak Chaiyaporn,  was confronted with rising chorus of discontent  and complains. In addition, the role of HR Department must shift from its traditional role of personnel recruitment and hiring, day-to-day employment practices, job descriptions, job termination policies, and compensation and benefits to a new role.  Then, the role of the HR Department had been re-conceptualized, with the aim of improving productivity, providing appropriate compensation, and positioning the unit as a “strategic partner in the Institution’s quest to become more autonomous. The new role required increased professionalism, effective utilization of  modern human resource management techniques, and a willingness to provide leadership in managing the changes that would come with the implementation of a new strategic vision and plan for the institution.  Mr. Chaiyaporn was pondering how changes in the role and management of the HR Department would affect his people’s work and whether employees would be able to adjust and adapt in order to perform better and provide improved service under the autonomous institution concept.