Lessons Learned from Singapore’s Transformation Toward Digital Government
Keywords:
new public management, digital government, economic digital, social digitalAbstract
Information technology has become increasingly integral to government operations, driving public sector reforms aimed at improving efficiency and enhancing responsiveness to citizens in the digital era. This transformation is commonly described as the emergence of digital government. This article pursues two objectives: (1) to examine Singapore’s approach to public sector reform toward digital government, and (2) to identify lessons from Singapore’s successful digital transformation. Employing a qualitative research design, the study relies on documentary analysis and literature review. The findings indicate that Singapore’s transformation was guided by three key frameworks: the Digital Economy Framework, the Digital Government Framework, and the Digital Society Framework. These initiatives have contributed to notable success and offer valuable insights for other countries, particularly Thailand, as they pursue comparable reform efforts.
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