Challenges in the effectiveness of Provincial Waterworks Authority in an era of change

Authors

  • Wutichai kawee Faculty of Business Administration and Management, Chaopraya University, Thailand
  • Thongchai Thongchai Joiychoo Faculty of Business administration and Management, Chaopraya University, Thailand
  • Thanapoj Paesuwan Faculty of Business administration and Management, Chaopraya University, Thailand
  • Paksasorn Rakklat Faculty of Business administration and Management, Chaopraya University, Thailand
  • Kritsana Dararuang Faculty of Business administration and Management, Chaopraya University, Thailand

Keywords:

organizational effectiveness, adaptability, goal achievement, efficiency, stakeholder satisfaction, provincial waterworks authority

Abstract

In the transition to the 21st century, public utility agencies face complex challenges from economic, social, and environmental changes, climate change, natural resource scarcity, digital technological advancements, and heightened stakeholder expectations. This article aims to analyze the framework of organizational effectiveness to identify strategic factors for enhancing the capabilities of public water service agencies, using the Provincial Waterworks Authority (PWA) as a case study, a key mechanism for improving the quality of life for citizens. The study found that four key dimensions are critical factors affecting organizational effectiveness amidst these changes: (1) Adaptability to respond to economic, social, technological, and environmental fluctuations; (2) Goal Achievement in delivering comprehensive and equitable access to clean water that meets standards; (3) Efficiency through resource management and reducing losses in the production process; and (4) Stakeholder Satisfaction, emphasizing transparency and responsiveness. The findings indicate that to achieve sustainable effectiveness, organizations need to drive all four factors holistically, coupled with accelerated investment in digital infrastructure and the cultivation of an innovative culture. And the development of human capital is essential to creating a strategic advantage and ensuring long-term sustainability in public service delivery.

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Published

2026-06-28

How to Cite

kawee, W., Thongchai Joiychoo, T., Paesuwan, T., Rakklat, P., & Dararuang, K. (2026). Challenges in the effectiveness of Provincial Waterworks Authority in an era of change. Local Administration Journal, 19(2), 201–212. retrieved from https://so04.tci-thaijo.org/index.php/colakkujournals/article/view/284508

Issue

Vol. 19 No. 2 (2026): Local Administration Journal

Section

Academic Articles

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