The Risk of Labor in Digital Platform: Behind the Scenes of the Food Delivery Drivers
Keywords:
Labor in Digital Platform, Risk Management, Food Delivery DriversAbstract
The purpose of this research is to study the work context and risks of food delivery on the digital platform affecting the drivers. The investigation was based on in-depth interviews from 3 food delivery drivers. The findings show that the cause of risk of food delivery that affects drivers arises from the service provider's policies, rules and regulations that result in the determination of the power relationship between the employer and the employee. These relationships often appear in form of policies that involve compensation and other incentives to drivers. However, food delivery drivers have different approaches to risk management using both ex-ante and ex-post basis. As a result, the risk outcome that affects food delivery drivers has not severely affected them and their families since the drivers themselves are managing their own risk, as shown by the frequency arising from risks, the severity of risks, and the duration of risks from the study.
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