The Effects of Strategic Human Resource Management and Employee Engagement on Employee Performance in MSME Businesses in Nonthaburi Province
Main Article Content
Abstract
This article aimed to 1) examine the levels of employees’ perceptions regarding strategic human resource management, employee engagement, and employee performance within MSME businesses in Nonthaburi Province; and 2) analyze the influence of strategic human resource management and employee engagement on employee performance in MSME businesses in Nonthaburi Province. This research adopted a quantitative approach, grounded in theoretical frameworks of strategic human resource management, employee engagement, and employee performance. The sample consisted of 398 employees working in MSME businesses in Nonthaburi Province, selected using stratified random sampling based on business type, combined with simple random sampling. The research instrument was a structured questionnaire validated for content validity and reliability. Data were analyzed using descriptive statistics, including mean (M) and standard deviation (SD), and inferential statistics through multiple regression analysis.
Findings revealed that the overall level of employees’ perceptions was high. Specifically, employee engagement and employee performance were rated at high levels, while strategic human resource management was at a moderate level. Furthermore, both strategic human resource management and employee engagement exerted a statistically significant positive influence on employee performance, jointly explaining 84.5% of the variance.
These findings suggest that, for MSME businesses to achieve sustainable employee performance, it is essential to effectively integrate strategic human resource management with the promotion of employee engagement, as focusing on only one of these dimensions is insufficient for enhancing organizational performance in the long term.
Article Details

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Views and opinions appearing in the Journal it is the responsibility of the author of the article, and does not constitute the view and responsibility of the editorial team.
References
ณัฐพร ฉายประเสริฐ, นิธิมา ยืนยง, และพงศ์ธวัช จันทบูลย์. (2560). ความสัมพันธ์ระหว่างการจัดการทรัพยากรมนุษย์กับประสิทธิภาพการปฏิบัติงานของพนักงานโรงงานอุตสาหกรรมจังหวัดปทุมธานี. วารสารวิชาการ มหาวิทยาลัยธนบุรี, 11(25), 107-118. https://so03.tci-thaijo.org/index.php/trujournal/article/view/85638
สำนักงานส่งเสริมวิสาหกิจขนาดกลางและขนาดย่อม. (2568). สถิติจำนวน MSME ในประเทศไทย. สำนักนายกรัฐมนตรี.
Alagarsamy, S., Mehrolia, S., & Aranha, R. H. (2023). The mediating effect of employee engagement: How employee psychological empowerment impacts the employee satisfaction? A study of Maldivian tourism sector. Global Business Review, 24(4), 768-786. https://doi.org/10.1177/0972150920915315
Alam, M. J., Shariat Ullah, M., Islam, M., & Chowdhury, T. A. (2024). Human resource management practices and employee engagement: The moderating effect of supervisory role. Cogent Business & Management, 11(1). https://doi.org/10.1080/23311975.2024.2318802
Alsakarneh, A., Shatnawi, H. A., Alhyasat, W. B. A. K., Zowid, F., Alrababah, R. A. M., & Eneizan, B. (2024). The effectiveness of human resource management practices on increasing organizational performance and the mediating effect of employee engagement. Uncertain Supply Chain Management, 12(2), 1141–1154. DOI:10.5267/j.uscm.2023.11.019
Armstrong, M. (2001). A handbook of human resources management practices. (8th ed.). Book Power/ELST.
Best, J. W., & Kahn, J. V. (1993). Research in education. (7th ed.). Allyn and Bacon.
Collings, D. G., McMackin, J., Nyberg, A. J., & Wright, P. M. (2021). Strategic human resource management and COVID‐19: Emerging challenges and research opportunities. Journal of Management Studies, 58(5), 1378-1382. https://doi.org/10.1111/joms.12695
Cronbach, L. J. (1990). Essentials of psychological testing. (5th ed.). London: UCL Press.
Dongsen, S. (2023). Assessing the impact of human resource management strategies on distribution efficiency in China’s small and medium enterprises (SMEs). Journal of Digitainability Realism & Mastery (DREAM), 2(5), 7-11. https://doi.org/10.56982/dream.v2i05.103
Eshete, S. K., & Birbirssa, Z. A. (2024). Strategic human resource management (SHRM) in creating inclusive workplace: Systematic review. SAGE Open, 14(4), 1-19. https://doi.org/10.1177/21582440241287667
Hapsari, D., Riyanto, S., & Endri, E. (2021). The role of transformational leadership in building organizational citizenship: The civil servants of Indonesia. Journal of Asian Finance, Economics, and Business, 8(2), 595-604. https://doi.org/10.13106/jafeb.2021.vol8.no2.0595
Hasibuan, R., Arnesih., Anggraini, D., Yona, M., Hisyam, M., & Lubis, U. S. (2026). Human resource management and its impact on employee performance in MSMEs—SLR. Frontiers in Sustainability, 7, Article 1764507. https://doi.org/10.3389/frsus.2026.1764507
Hinkle, D. E., Wiersma, W., & Jurs, S. G. (2003). Applied statistics for the behavioral sciences. Boston, MA: Houghton Mifflin Company.
Hulu, F., & Fahmi, R. (2025). Micro, small, and medium enterprises (MSMEs) development strategy: A systematic review of global practices and an integrative framework. Journal of Research in Social Science and Humanities, 5(3), 394-415. https://doi.org/10.47679/jrssh.v5i3.394
Jabeen, R., & Rahim, N. (2021). Exploring the effects of despotic leadership on employee engagement, employee trust and task performance. Management Science Letters, 11, 223-232. https://doi.org/10.5267/j.msl.2020.8.012
Kiragu, L. N., & Marwa, M. S. (2022). Strategic human resource management practices and employee retention in a private commercial bank in Nairobi County, Kenya. African Journal of Empirical Research, 3(1), 105-114. https://doi.org/10.51867/ajernet3.1.10
Kwon, K., & Kim, T. (2020). An integrative literature review of employee engagement and innovative behavior: Revisiting the JD-R model. Human Resource Management Review, 30(2), Article 100704. https://doi.org/10.1016/j.hrmr.2019.100704
Likert, R. (1932). A technique for measurement of attitudes. Archives of Psychology, 140, 5-55.
Maweu, E. M., & Ochieng, F. O. (2024). Influence strategic human resources management on performance of small and medium-sized enterprises in Kenya. African Journal of Business & Development Studies, 1(1), 26-38. Retrieved from https://www.researchgate.net/publication/389253230_Influence_Strategic_Human_Resources_Management_on_Performance_of_Small_and_Medium-Sized_Enterprises_in_Kenya
Minbaeva, D. B., & Navrbjerg, S. E. (2023). Strategic human resource management in the context of environmental crises: A COVID-19 test. Human Resource Management, 62(6), 811-832. https://doi.org/10.1002/hrm.22162
Naktiyok, S. (2019). The impact of organizational support on quality of work life within the scope of psychological empowerment. OPUS International Journal of Society Researches, 13(19), 1528-1551. https://doi.org/10.26466/opus.571458
Nkansah, D., Gyimah, R., Sarpong, D. A-A., & Annan, J. K. (2022). The effect of employee engagement on employee performance in Ghana's MSMEs sector during COVID-19: The moderating role of job demands. Africa Development and Resources Research Institute
Journal, Ghana, 31(4(8), 42-73. Retrieved from https://www.researchgate.net/publication/366792267_The_Effect_of_Employee_Engagement_on_Employee_Performance_in_Ghana's_MSMEs_Sector_during_Covid-19_The_Moderating_Role_of_Job_Demands
Noe, R. A., Hollenbeck, J. R., Gerhart, B. A., & Wright, P. M. (2017). Human resource management: gaining a competitive advantage. (10th ed.). New York: McGraw-Hill Education.
Obschonka, M., Pavez, I., Kautonen, T., Kibler, E., Salmela-Aro, K., & Wincent, J. (2023). Job burnout and work engagement in entrepreneurs: How the psychological utility of entrepreneurship drives healthy engagement. Journal of Business Venturing, 38(2), 1-38.
https://doi.org/10.1016/j.jbusvent.2022.106272
Otoo, F. N. K., & Rather, R. A. (2024). Human resource development practices and employee engagement: The mediating role of organizational commitment. Rajagiri Management Journal, 18(3), 202-232. https://doi.org/10.1108/RAMJ-09-2023-0267
Peterson, E., & Plowman, E.G. (1960). Business Organization and Management. (4th ed.). Richard D. Irwin.
Pradana, A., & Indiyati, D. (2025). The influence of leadership style and organizational culture on employee engagement at PT. Dayamitra Telekomunikasi, Tbk. (Study of Mitratel employees). International Journal of Current Science Research and Review, 8(1), 404-
https://doi.org/10.47191/ijcsrr/V8-i1-42
Raub, S., Alvarez, L., & Khanna, R. (2006). The different roles of corporate and unit level human resources managers in the hospitality industry. International Journal of Contemporary Hospitality Management, 18(2), 135-144. https://doi.org/10.1108/09596110610646682
Reina, C.S., Rogers, K.M., Peterson, S.J., Byron, K., & Hom, P.W. (2018). Quitting the boss? The role of manager influence tactics and employee emotional engagement in voluntary turnover. Journal of Leadership & Organizational Studies, 25(1), 5-18.
https://doi.org/10.1177/1548051817709007
Reilly, P. (2018). Building customer centricity in the hospitality sector: The role of talent management. Worldwide Hospitality and Tourism Themes, 10(1), 42-56. https://doi.org/10.1108/WHATT-10-2017-0068
Shrestha, P. (2022). Human resource management practices in Nepalese organizations: Some observations. Nepal Commerce Campus (NCC) Journal, 7(1), 33-40. https://doi.org/10.3126/nccj.v7i1.58617
Yamane, T. (1973). Statistics: An introductory analysis. (3rd ed.). Harper & Row.
World Bank. (2025). Future jobs: Robots, artificial intelligence, and digital platforms in East Asia and Pacific. World Bank. Retrieved March 20, 2025, from https://www.worldbank.org