Guidelines to Enhance Legal Aid Service of the Office of Prosecutor on People’s Right Protection and Legal Aid and Enforcement, Phra Nakhon Si Ayutthaya Province

Abstract

This research aims to 1) Study the satisfaction level with the legal aid service of the Office of Prosecutor on People’s Right Protection and Legal Aid and Enforcement, Phra Nakhon Si Ayutthaya Province, 2) Compare the satisfaction level with the legal aid service of the Office of Prosecutor on People’s Right Protection and Legal Aid and Enforcement, Phra Nakhon Si Ayutthaya Province using individual factors, and 3) Study guidelines to enhance legal aid service of the Office of Prosecutor on People’s Right Protection and Legal Aid and Enforcement, Phra Nakhon Si Ayutthaya Province. Samples for quantitative research included 290 clients who seek legal assistance with the Office of Prosecutor on People’s Right Protection and Legal Aid and Enforcement, Phra Nakhon Si Ayutthaya Province. For qualitative research, four public prosecutors, the Director-in-charge of the Office of the Administration, and five organizations that requested legal assistance were used. A tool for quantitative research was a questionnaire, while qualitative research used interviews. The quantitative analyses implemented include frequencies, percentages, averages, standard deviation, T-test, F-test, and the LSD test. Meanwhile, content analysis was leveraged to analyze the qualitative data.

           The research results revealed that 1) A satisfaction level of the legal aid service of the Office of Prosecutor on People’s Right Protection and Legal Aid and Enforcement, Phra Nakhon Si Ayutthaya Province was at the highest level 2) Clients who had different education levels had different satisfaction levels, and 3) Guidelines to enhance legal assistance service included (1) Equality of service delivery – Staffs should be added to assist the public or there should be a scheduled shift to enable the office to operate during lunch break, (2) Timely service provision – There should be a focus to work systems or services re-engineering to facilitate the public and provide efficient services, (3) Sufficient service provision – High-tech equipment should be provided. New technology should be utilized in service provision. Various contact channels should be established. (4) Continuous service provision – Information should be clear. Procedures for the public who request assistance should be simple to understand, and (5) Progressive service provision – When a problem arises, staff should improve their services and facilitations. Staff communication skills should also be enhanced.