Perceived Quality of Service for International Students at Tongren City, China
Keywords:
International Students, Perceived Service, Service quality, Satisfaction LevelAbstract
The objectives of this paper were to investigate the factors influencing international students’ satisfaction level including positive word of mouth to others and retaining for further study, and what factors influencing the satisfaction level of international students. Due to the breakout of COVID-19, a survey questionnaire online was used to collect data from 225 international students and retrieved 220 complete questionnaires and a quantitative method via SPSS version 22.0 was used to analyze the variables and test hypothesis. The results revealed that the factors from HESQUAL model have definite influence on satisfaction level for international students.
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