Impact of Interpersonal Trust on The Creative Behaviour of Employees in The Chinese Banking Industry: A Mediate of Knowledge Sharing and Moderation of Creative Self-efficacy
Keywords:
social innovation, perceived values, creative tourismAbstract
Innovation drives social development, and employees' creative behaviour is the endogenous power of innovation. Innovation is the result of the exchange of ideas and the knowledge-sharing process of interpersonal trust, which leads to new ideas and methods. Some employees have a high sense of creative self-efficacy and are more likely to behave innovatively and more frequently. Banks, as large financial institutions, rely on innovation for their growth and the knowledge management systems they have in place to enable more efficient knowledge sharing provide a good basis for the emergence of employees' creative behaviour. Interpersonal trust among employees is considered to be an important influencing factor in the occurrence of employees' creative behaviour, and the influencing institutions involved are worth exploring. This study attempts to understand interpersonal trust, knowledge sharing, employees' creative behaviour, and creative self-efficacy, and to explore the intrinsic links between them. This was supported theoretically through extensive literature research and the establishment of viable scales. After collecting 500 valid questionnaires, quantitative analyses and tests were conducted using SPSS and AMOS. The study found that interpersonal trust has a positive impact on employees' creative behaviour, and that knowledge sharing mediates the mechanism by which interpersonal trust influences employees' creative behaviour. In addition, creative self-efficacy has a positive moderating role in this mechanism. These results, on the one hand, enrich the research on the issue of employee innovativeness behaviour, especially by considering both intermediate and moderating variables, and on the other hand, provide feasible suggestions for the development of bank innovation in terms of human resource management.
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