Model of Health Care Services Affecting the Satisfaction of Patient In Internal Medicine Department Selected Private Hospitals

Abstract

          This research aims to (1) analyze the influence of health care service affecting the satisfaction of patient in internal medicine department, private hospital. (2) find out the health care service model in internal medicine department selected private hospitals. The samplings were outpatient. This research was 880 samples of users in the internal medicine department, private hospitals. The data were collected by Multi-Stage random sampling. The statistics used standard deviation. The path analysis was used to test the hypotheses. The Structural equation modeling: SEM was used to test health care service model. The finding found 2 factors of the latent variable which had positive on the patient satisfaction. The health care factors were arranged in descending level of importance as follows: (1) hospital medical services and hospital hospitality service effect to patient satisfaction health care model (2) the consumer satisfaction factors of the service users in the internal medicine department, private hospitals were repeat and word of mouth