Satisfaction in Service of Community welfare Protection Center #18 in Issuing ID Card for Persons with Disabilities

Abstract

            This research has an objective to study the satisfaction of disabled people toward the issue of disable identification card of Community Welfare Protection Center, District 18, for the purpose of using the knowledge to improve and develop disable identification card issuing service. The sampled groups used in this study are the disabled people who receive the disable identification card issuing service at Community Welfare Protection Center, District 18 for 245 persons. The tool used for data gathering is questionnaires, analyzed the data by frequency, percentages, and means. Examining the hypothesis by statistics, and analyzed the data using Chi-square and measuring the relating direction between the variables by gamma. The result of the study shows that the satisfaction of disabled people toward the issue of disable identification card of Community Welfare Protection Center, District 18 is in high level. The factors that related to the satisfaction are the services level in each sector e.g. procedures/methods, personnel and service officers, facilities, and building/locations. However the personal factors are gender, age, educational level, and types of disabilities are not related to the satisfaction.