Precision Governance: A Digital-Era Public Administration Framework for Allocating Resources that Accurately Respond to Citizens’ Needs
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Abstract
This article aims to introduce “Precision Governance” as a new and highly significant conceptual framework for public sector reform in the digital era. The study is based on a systematic literature review of 67 scholarly documents (2014–2025) drawn from leading academic databases, along with descriptive case analyses from digital-leadership countries such as Singapore, Estonia, and Argentina. The article highlights that this concept differs from the traditional notion of Good Governance (World Bank, 1997), which has been widely adopted in Thailand. Precision Governance emphasizes the use of accurate and comprehensive data, deep technologies, and artificial intelligence to enhance public administration processes, making them more concrete, rapid, efficient, auditable, less biased, and better aligned with citizens’ needs (Giest, 2017). The article also proposes concrete policy recommendations, including the establishment of a “Precision Policy Lab” under Thailand’s digital regulatory agency. This lab would serve as a mechanism for testing and scaling the use of artificial intelligence in budget allocation and public service delivery, in alignment with the Digital Government Administration and Services Act B.E. 2562 (2019) (National Digital Economy and Society Commission, 2018).
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References
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