Quality of Water Supply Service of TTW Public Company Limited Bangpa-in Industrial Estate Branch in Phra Nakhon Si Ayutthaya Province

Abstract

The objectives of this research are 1) to study the quality level of water supply services of TTW Public Company Limited, Bang Pa-in Industrial Estate branch; Phra Nakhon Si Ayutthaya Province 2) To study and compare the quality of water supply services of TTW Public Company Limited, Bang Pa-in Industrial Estate Branch. Phra Nakhon Si Ayutthaya Province Use quantitative research Classified according to personal factors Use a questionnaire as a tool to collect information from water users of TTW Public Company Limited, Bang Pa-in Industrial Estate Branch. Phra Nakhon Si Ayutthaya Province, 225 people, selected by stratified random sampling. and descriptive data analysis using frequency, percentage, mean, and standard deviation calculations. For the analysis of reference data, use t-test and f-test with a ready-made statistical program.

The results of the research found that 1) the quality level of water supply services of TTW Public Company Limited, Bang Pa-in Industrial Estate branch Phra Nakhon Si Ayutthaya Province Overall and each aspect is at a high level. Arranged as follows: Knowing and understanding customers Reliability and responsiveness to customers and the concrete aspect of the service. 2) The quality of service provided by TTW Public Company Limited is related to personal factors in many aspects. Specifically, gender and length of service use had a significant effect on acceptance of the hypothesis. While other factors such as age, education level, occupation, and average monthly income There are differences in perception and satisfaction with services.