The Development of Excellent Services of Local Administrative Organizations, Nakhon Pathom Province

Abstract

The title of this research is the development of excellent services of local administrative organizations, Nakhon Pathom province. The present research attempt to find the good and efficient service practices for local people. The study aims at (1) studying the people satisfaction towards the service practices of local officers and facilities in local administrative organizations, Nakhon Pathom province, (2) studying excellent services of local administrative organizations, Nakhon Pathom province, and (3) studying the problems and limitations of service practices in local administrative organizations, Nakhon Pathom province.
There were two research methods which include quantitative and qualitative researches. For the quantitative research, the researcher collected the data from local people by using questionnaire. For the qualitative research, the researcher collected the data from local officers and administrators in Lumphaya local administrative organization, Banglen district, Nakhon Pathom province. The results have been analyzed by using appropriate statistics and, then, discussed with relevant theories and empirical data.
It was founded that 85.42 percent of local people satisfied with the pipe water services of local administrative office in the highest level, which includes local officers, facilities, and service procedures.
For excellent practices, it was found that there were three ways to develop excellent services, including (1) local officers should be developed in knowledge, attitude, participation, and capacity in self-evaluation about their efficient services, (2) service environment, and (3) work procedures.
It can be recommended that service is regarded as one component of internal organization management, budget, work environment, and work procedure, which should be improved continuously. Also, service policy need to be implemented efficiently in order to make local people can get the service properly and efficiently.