Evaluation of Project of Education Promotion and Service in Samutsakorn Provincial Administration Organization

Abstract

The study of “Evaluation of Project of Education Promotion and Service in Samut sakorn Provincial Administration Organization” aims to (1) study general information of service providing of Samutsakorn Provincial Administration Organization, (2) study level of people satisfaction and opinion towards Samutsakorn Provincial Administration Organization, and (3) provide the recommendations for service providing in Samutsakorn Provincial Administration Organization. Sample included 500 people who are using service in Samutsakorn Provincial Administration Organization, which calculated by using Yamane formula and collected by accidental sampling. Questionnaire was employed in this study. Statistical analysis were mean and standard deviation. The results proposed the general characteristics of the 500 samples. Most of them were male (60%) with aged 31-40 years (30.4%), finished bachelor degree about 40%, average monthly income about 10,000-20,000 baht (42.4%), being civil servants about 29%, and living in the community more than 5 years (44.8%).
For the results of level of people satisfaction towards service providing of Samut sakorn Provincial Administration Organization, it was found 83.97% of them felt highly satisfied which regarded as level of 5 (more than 80%). Level of satisfaction towards service providing were in highest level (83.1%) which regarded as level of 5 (more than 80%). Level of satisfaction towards service providing channel were in higher level (77.84%) which regarded as level of 4 (more than 75%). Level of satisfaction towards service provider were in highest level (85.42%) which regarded as level of 5 (more than 80%). Level of satisfaction towards service facilities were in highest level (80.64%) which regarded as level of 5 (more than 80%).
Recommendations derived from this study were that Samut Sakorn Provincial Administration Organization should concern about quality of service in order to serve the people’s need by improving service providing in which make the higher advantage to local people.