Discrimination Against LGBTQ+ Inquiry Officers

Abstract

This research aims to analyze the issue of discrimination against LGBTQ+ inquiry officers. It also offers an approach to resolution for addressing these issues. The research employs qualitative methods, including document analysis and in-depth interviews with key informants from five groups, totaling 31 participants: 11 LGBTQ+ inquiry officers, 5 heterosexual male or female inquiry officers, 5 supervisors, 5 subordinates, and 5 members of the public who accessed services. The findings reveal two main problems in treatment: 1) discrimination based on gender identity in the workplace, including verbal abuse and the use of derogatory terms, and 2) obstruction of career opportunities, impacting the mental health of LGBTQ+ inquiry officers, leading to stress and emotional issues. Additionally, the research finds that LGBTQ+ inquiry officers desire the following actions from organization: 1) the development and adjustment to the guidelines or standards to protect and support them, 2) the establishment of equality and fairness within the organization, 3) the clearly practices for addressing issues of treatment towards LGBTQ+ inquiry officers, and 4) the creation of an inclusive organizational culture that accepts gender diversity. These suggestions lead to the formulation of clear guidelines for managing treatment issues, as well as the development of organizational culture and appropriate mechanisms to prevent discriminatory treatment, fostering an open and accepting environment for inquiry officers with diverse gender identities within the organization.