Analysis of Essential Skills for Staff in Tourism and Hospitality Businesses in the Post–Coronavirus Disease 2019 (COVID–19) Era
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Abstract
The outbreak of the Coronavirus Disease in 2019 (COVID–19) has affected our lifestyles and business operations. Adaptation to the new normal is necessary for people and businesses to survive. This research examines the essential skills of staff in the tourism and hospitality industries after the Coronavirus Disease 2019 (COVID–19) outbreak from the perspective of those who are working in each of the following industries: hotels, food and beverage, health and spa, and tourism businesses. This is a quantitative study based on online questionnaires using descriptive statistical analysis, factor analysis, and thematic analysis.
The study has found that the top three skills that are most important (scale 1–5) in the post-pandemic era are skills in crisis management (4.20), collaboration with colleagues and clients (4.11), and operation in accordance with occupational health and safety practices (4.09). The results of the factor analysis revealed the following three main groups of skillsets: operational, emotional intelligence, and decision-making.
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