Expectations and Satisfaction of Tourist Safety in Bangkok
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Abstract
This study aims to collect data on the tourist safety behavior of tourists in Bangkok, as well as study expectations and satisfaction regarding safety before traveling in Bangkok as quantitative research. The data was collected with questionnaires from 410 tourists, and the data was analyzed by statistical methods such as frequency, percentage, mean, and standard deviation.
According to the study's findings, the majority of respondents, 209 individuals (51.0 percent), reported unsafe situations to the police, followed by officials at tourist attractions, 145 individuals (35.4 percent), and contacting family or friends, 56 individuals (13.7 percent). Receiving knowledge about insecurity via websites, online, or social media, 310 individuals (75.6 percent), followed by friends or acquaintances, 61 individuals (14.9 percent), and from television, radio, and newspapers, 39 individuals (9.5 percent), respectively.
Expectations about safety before traveling in Bangkok, the overall is at a high level (= 4.44). The most expected issue is a sufficient number of safety equipment and facilities, such as warning signs, CCTV cameras, and fire exits. Issues where safety equipment and facilities are available, such as fire extinguishers, alarm systems, and lighting. There is an equal value (
= 4.46).
Overall satisfaction with safety after traveling in Bangkok is high (= 4.12). The most anticipated issue is the availability of tourist aid services, such as the number of police officers and security guards at major tourist attractions.
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