Factors Affecting Employee’s Working Efficiency a Case Study of a Mobile Phone Service Company

Abstract

This research aimed to (1) To study demographic factors, Teamwork factors, quality of work life factors and working efficiency factors of employee a case study of a company. (2) To compare working efficiency of employee by demographic. (3)To study the factors of teamwork factors effecting  employee’s working efficiency. 4) To study correlation between quality of work life factors and employee’s working efficiency. Samples of the research are 114 employees. Questionnaire is using in collecting data. Data is  analyzing via descriptive statistics, such as frequency, percentage, standard deviation, and inferential statistics, such as t-test, One-way ANOVA,  Multiple Regression , and Pearson’s Product Moment  Correlation  Coefficient  at level of significance 0.05.Most characteristics of sample in the research are following female , lower than 25 years old, single , 15,000 - 20,000 salary per month, bachelor's degree.

There are no different in the sample’s attitude in the respect of working efficiency in these matters, age, educational level. In the other hand, the research found that gender, income making difference in sample’s attitude in working efficiency.

The research also found that teamwork and quality of work life are effecting employee’s working efficiency. The factors of teamwork that effect working efficiency are as follows : employees have a goal of working together and employees can express their opinions and can work together willingly. The quality of work life factors that affect working efficiency are Social Relevance. Besides, Adequate and Fair Compensation and Growth and Security.