Soft Skills Factors Affecting to the Efficiency Of Restaurant Workers in Bangkok

Abstract

This Article aimed to study (1) personal factors that affect the work efficiency of personnel in the restaurant business (2) personal factors that affect the Soft Skills of personnel in the restaurant business and (3) Soft Skills factors that affect the work efficiency of personnel in the restaurant business. The research uses Mixed Method Research collecting from 200 questionnaires by purposive selection method and in-depth interviews for a group of 10 key informants. The instrument for collecting data were 2 types: 1) questionnaires 2) in-depth interviews. Quantitative research analyzes data using descriptive statistics, T-tests, one-way analysis of variance, and multiple regression equations. For qualitative research, content analysis and descriptive analysis were used. The research results were found as follows; 1) There is no difference efficiency that affects overall and individual work performance from different genders at the statistical significance level of 0.05. Personal factors such as age, status, and length of work vary affects the performance of restaurant business personnel in Bangkok with no difference at the statistical significance level of 0.05. 2) Different genders, ages, status, length of work and job positions have overall and individual Soft Skills with not significantly different at the 0.05 level. 3) Soft Skills Factors: communication skills, persuasion, and leadership affect the performance of personnel in the restaurant business in Bangkok at the statistical significance level of 0.01. Meanwhile, work ethics affects the performance of personnel in the restaurant business in Bangkok at the statistical significance level of 0.05. The findings from this research are useful for business owners and management personnel in selecting employees that should focus on Soft Skills in working with others and teamwork. To prevent long-term problems, communication skills should be developed by organizing continuous training in the organization.