Factors Affecting Job Performance of Officers at the Bangkok Metropolitan Land Offices

Abstract

The purpose of this research article 1) to examine the levels of motivational and maintenance factors of officers at the Bangkok Metropolitan Land Offices, and 2) to investigate the motivational and maintenance factors affecting the work performance efficiency of officers at the Bangkok Metropolitan Land Offices. The population consisted of officers at the Land Offices and their branches, with a sample of 252 respondents determined using Yamane’s (1973) formula. The research instrument was a questionnaire with an overall reliability coefficient of 0.96. Data were analyzed using descriptive statistics and multiple regression analysis. Research findings revealed that 1) The levels of motivator and hygiene factors of officers at the Bangkok Metropolitan Land Offices were found to be at the highest level. The motivator factors were at the highest level (𝑋̅= 4.58), with responsibility in work ranked the highest. The hygiene factors were likewise at the highest level, particularly job security, which was rated the highest (𝑋̅= 4.57), and (2) Regarding the factors affecting job performance efficiency, it was found that the timeliness of task completion had the highest mean score (𝑋̅= 4.53), at the highest level. The motivation factors that had a significant effect on performance included job characteristics, career advancement, recognition, and achievement, which accounted for 48.1 percent of the variance in performance. The hygiene factors that had an effect included job security, policies and administration, compensation, and nature of occupation, which accounted for 61.7 percent of the variance.