What Matters Most: An Exploratory Study on Hospitality Internship Students’ Satisfaction
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มิ.ย. 1, 2018
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บทคัดย่อ
การศึกษานี้เป็นการสำรวจความพึงพอใจของนักศึกษาที่มีต่อประสบการณ์การฝึกงานในอุตสาหกรรมการท่องเที่ยวและการบริการ รวมถึงค้นหาปัจจัยที่ทำนายผลกระทบในเชิงบวกกับความพึงพอใจของนักศึกษา โดยใช้วิธีการศึกษาเชิงปริมาณ การเก็บข้อมูลเพื่อใช้วิเคราะห์ผลมาจากแบบสอบถามจำนวน 203 ชุด ผลการศึกษาพบว่านักศึกษามีความพึงพอใจต่อประสบการณ์การฝึกงานในระดับสูง และค้นพบปัจจัยที่มีผลกระทบกับความพึงพอใจของนักศึกษา ได้แก่ การรับรู้ด้านความสัมพันธ์กับเพื่อนในที่ฝึกงาน ความรับผิดชอบของอาจารย์ที่ปรึกษา และความเชื่อมั่นในความสามารถของตัวเองของนักศึกษา
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References
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Bao, Y.F. & Fang, G.Y. (2014). A study on hospitality students’ satisfaction towards their internship: a case from Hang Zhou, China. International Journal of Contemporary Hospitality Management, 12, 1069-1076.
Baruch-Feldman, C. et al. (2002). Sources of social support and burnout, job satisfaction, and productivity. Journal of Occupational Health Psychology, 7(1), 84-93.
Beard, F. & Morton, L. (1999). Effects of internship predictors on successful field experience. Journalism & Mass Communication Educator. 53(4), 42-53.
Beard, D.F. (1998). The status of internships: cooperative education experiences in accounting education. Journal of Accounting Education, 5(2/3), 496-405.
Billings, J.R. & Macvarish, J. (2010). Self-efficacy: addressing behavioural attitudes towards risky behavior-an international literature review. Retrieved 15 January 2017 from https://kar.kent.ac.uk/26082/1/Self_Efficacy_Final_Report.pdf.
Busby, G., Brunt, P., & Baber, S. (1997). Tourism sandwich placements: an appraisal. Tourism Management, 18(2), 105-110.
Chaisawat, M., & Boonchu, D. (2005, April). Baccalaureate and graduate degrees in tourism and hospitality studies in Thailand in 2003. Paper presented at the 2005 Pacific Tourism Association Educators’ Forum, Macau, China.
Champoux, J.E. (2003). Organizational Behavior: Essential Tenets (2nd edition). Mason; Ohio: South-Western.
Charles, K. R. (1992). Career influences, expectations, and perceptions of Caribbean hospitality and tourism students: A third world perspective. Hospitality and Tourism Education, 4(3), 9-14.
Collins, A.B. (2002). Gateway to the real world, industrial training: Dilemmas and problems. Tourism Management, 23(1), 93-96.
Cutting, R.H. & Hall, J.C. (2008). Requirements for a workable intern/practicum in the environmental sciences: experience for career and graduate. Journal of Geoscience Education, 56(2), 120-125.
Elkins, T.J. (2002). Academic internships with the equal employment opportunity commission: an experiential approach to teaching human resource management. SAM Advanced Management Journal, 67(3), 40-47.
Emenheiser, D.A., Clayton, H. R., & Tas, R. F. (1997). Students’ perceptions of the effectiveness of hospitality industry internship experience. Proceedings of the 1997 Annual CHRIE Conference, USA, 221-222.
Fagenson, E. A. (1989). The mentor advantage: Perceived career/job experiences of protégés versus non- protégés. Journal of Organizational Behavior, 10, 309-320.
Girard, T. C. (1999). Interns perceptions of internships: A look at work, supervision and appraisals. Journal of Cooperative Education, 34(3), 42-48.
Hemwall, M.K. & Trachte, K.C. (2003). Learning at the core: theory and practice of academic advising in small colleges and universities. in Hemwall, M.K. and Trachte, K.C. (Eds), Advising and learning: Academic Advising from the Perspective of Small colleges and Universities, Monograph No.8, National Academic Advising Association, Manhattan, KS, 7-11.
Hunter, M.S. & White, E.R. (2004). Could fixing academic advising fix higher education?. About Campus, 9(1), 20-25.
Igbaria, M. & Greenhaus, J.H. (1992). Determinants of MIS employees turnover intentions: a structural equation model. Communications of the ACM, 35(2), 35-49.
Kelley, B. (2008). Significant learning, significant advising. NACADA journal, 28(1), 19-28.
Kim, E.B., Kim, K. & Bzullak, M. (2012). A survey of internship programs for management undergraduates in AACSB-accredited institutions. International Journal of Educational Management, 26(7), 696-709
Knight, D. & Crutsinger, C. (2003). Retail work expectations and experiences: Implications for retaining college students in the industry. Unpublished manuscript, University of North Texas, Denton, TX.
Knouse, S.B., Tanner, J.T. & Harris, E.W. (1999). The relation of college internships, college performance, and subsequent job opportunity. Journal of Employment Counseling, 36(1), 35-43.
Krackhardt, D. et al. (1981). Supervisory behavior and employee turnover: a field experiment. Academy of Management Journal, 24(2), 249-259.
Lam, T. & Ching, L. (2007). An exploratory study of an internship program: The case of Hong Kong students. Hospitality Management, 26(3), 336-351.
Liu, G. (2012). A survey on student satisfaction with cooperative accounting education based on CPA firm internships. Asian Review of Accounting, 20(3), 259-277.
McCombs, G.B. & Van Syckle, L.D. (1994). Accounting internships: a win-win arrangement. The National Public Accountant, 39(5), 21-23.
Mertler, C.A. & Vannatta, R.A. (2010). Advanced and Multivariate Statistical Methods: Practical application and Interpretation (4th edition). Glendale; CA: Pyrczak.
National Association of Colleges and Employers (NACE). (2011). Internship benchmarks: how did your program fare? Retrieved 15 January 2017 from https://www.naceweb.org/s08312011/internship_program/?referal= knowledgecenter&menuid =109.
Nelson, A. A. (1994). Hospitality internships: the effects of job dimensions and supportive relationships on student satisfaction. Doctoral dissertation, Wayne State University.
Nelson, G.K. (1952). An internship program for accounting majors. The Accounting Review, 27(3), 382-385.
Nunnally, J.C. and Bernstein, I.H. (1994). Psychometric Theory (3rd edition). New York: McGraw-Hill.
O’Driscoll, F. (2012). What matters most. An exploratory multivariate study of satisfaction among First year hotel/hospitality management students. Quality Assurance in Education, 20(3), 237-258.
Pajares, F. (2001). Current directions in self-efficacy research. in Maehr, M. and Pintrich, P.R. (Eds), Advances in Motivation and Achievement, 10, 1-49, Greenwich; Connecticut: JAI Press.
Propp, K.M & Rhodes, S.C. (2006). Informing, apprising, guiding, and mentoring: Constructs underlying upperclassmen expectations for advising. NACADA journal, 26(1), 46-55.
Richardson, J.T.E. (2005). Instruments for obtaining student feedback: a review of the literature. Assessment and Evaluation in Higher Education, 30(4), 387-415.
Sangpikul, A. (2009). Internationalization of Hospitality and Tourism Higher Education: A Perspective from Thailand, Journal of Teaching in Travel & Tourism, 9(1-2), 2-20.
Scarnera, P. et al. (2009). Preventing burnout in mental health workers at interpersonal level: an Italian pilot study. Community Mental Health Journal, 45(3), 222-227.
Swindle, C.B. & Bailey, E.R. (1984). Determining the feasibility of an internship program in public accounting. Journal of Accounting Education, 2(1), 155-160.
Taylor, M. S. (1988). Effects of college internships on individual participants. Journal of Applied Psychology, 73(3), 393-401.
Umbach, P.D. & Wawrzynski, M.R. (2005). Faculty do matter: the role of college faculty in student learning and engagement. Research in Higher Education, 46(2), 153-184.
Walo, M. A. (2000). The Contribution of Internship in Developing Industry-Relevant Management Competencies in Tourism and Hospitality Graduates. Master Thesis, Southern Cross University, Lismore, NSW.
Wildes, V.J. & Mount, D.J. (1997). The effect of structure on hospitality internship programs. Journal of Hospitality & Tourism Education, 9(4), 43-45.
Wisansing, J. (2005). The internationalization of tourism and hospitality education in Thailand. ASAIHL–Thailand Journal, 8(2), 21-35.
Young-Jones, A.D. et al. (2013). Academic advising: does it really impact student success?. Quality Assurance in Education, 21(1), 7-19.
Zopiatis, A. (2007). Hospitality internship in Cyprus: a genuine academic experience or a continuing frustration?. International Journal of Contemporary Hospitality Management, 19(1), 65-77.
Bao, Y.F. & Fang, G.Y. (2014). A study on hospitality students’ satisfaction towards their internship: a case from Hang Zhou, China. International Journal of Contemporary Hospitality Management, 12, 1069-1076.
Baruch-Feldman, C. et al. (2002). Sources of social support and burnout, job satisfaction, and productivity. Journal of Occupational Health Psychology, 7(1), 84-93.
Beard, F. & Morton, L. (1999). Effects of internship predictors on successful field experience. Journalism & Mass Communication Educator. 53(4), 42-53.
Beard, D.F. (1998). The status of internships: cooperative education experiences in accounting education. Journal of Accounting Education, 5(2/3), 496-405.
Billings, J.R. & Macvarish, J. (2010). Self-efficacy: addressing behavioural attitudes towards risky behavior-an international literature review. Retrieved 15 January 2017 from https://kar.kent.ac.uk/26082/1/Self_Efficacy_Final_Report.pdf.
Busby, G., Brunt, P., & Baber, S. (1997). Tourism sandwich placements: an appraisal. Tourism Management, 18(2), 105-110.
Chaisawat, M., & Boonchu, D. (2005, April). Baccalaureate and graduate degrees in tourism and hospitality studies in Thailand in 2003. Paper presented at the 2005 Pacific Tourism Association Educators’ Forum, Macau, China.
Champoux, J.E. (2003). Organizational Behavior: Essential Tenets (2nd edition). Mason; Ohio: South-Western.
Charles, K. R. (1992). Career influences, expectations, and perceptions of Caribbean hospitality and tourism students: A third world perspective. Hospitality and Tourism Education, 4(3), 9-14.
Collins, A.B. (2002). Gateway to the real world, industrial training: Dilemmas and problems. Tourism Management, 23(1), 93-96.
Cutting, R.H. & Hall, J.C. (2008). Requirements for a workable intern/practicum in the environmental sciences: experience for career and graduate. Journal of Geoscience Education, 56(2), 120-125.
Elkins, T.J. (2002). Academic internships with the equal employment opportunity commission: an experiential approach to teaching human resource management. SAM Advanced Management Journal, 67(3), 40-47.
Emenheiser, D.A., Clayton, H. R., & Tas, R. F. (1997). Students’ perceptions of the effectiveness of hospitality industry internship experience. Proceedings of the 1997 Annual CHRIE Conference, USA, 221-222.
Fagenson, E. A. (1989). The mentor advantage: Perceived career/job experiences of protégés versus non- protégés. Journal of Organizational Behavior, 10, 309-320.
Girard, T. C. (1999). Interns perceptions of internships: A look at work, supervision and appraisals. Journal of Cooperative Education, 34(3), 42-48.
Hemwall, M.K. & Trachte, K.C. (2003). Learning at the core: theory and practice of academic advising in small colleges and universities. in Hemwall, M.K. and Trachte, K.C. (Eds), Advising and learning: Academic Advising from the Perspective of Small colleges and Universities, Monograph No.8, National Academic Advising Association, Manhattan, KS, 7-11.
Hunter, M.S. & White, E.R. (2004). Could fixing academic advising fix higher education?. About Campus, 9(1), 20-25.
Igbaria, M. & Greenhaus, J.H. (1992). Determinants of MIS employees turnover intentions: a structural equation model. Communications of the ACM, 35(2), 35-49.
Kelley, B. (2008). Significant learning, significant advising. NACADA journal, 28(1), 19-28.
Kim, E.B., Kim, K. & Bzullak, M. (2012). A survey of internship programs for management undergraduates in AACSB-accredited institutions. International Journal of Educational Management, 26(7), 696-709
Knight, D. & Crutsinger, C. (2003). Retail work expectations and experiences: Implications for retaining college students in the industry. Unpublished manuscript, University of North Texas, Denton, TX.
Knouse, S.B., Tanner, J.T. & Harris, E.W. (1999). The relation of college internships, college performance, and subsequent job opportunity. Journal of Employment Counseling, 36(1), 35-43.
Krackhardt, D. et al. (1981). Supervisory behavior and employee turnover: a field experiment. Academy of Management Journal, 24(2), 249-259.
Lam, T. & Ching, L. (2007). An exploratory study of an internship program: The case of Hong Kong students. Hospitality Management, 26(3), 336-351.
Liu, G. (2012). A survey on student satisfaction with cooperative accounting education based on CPA firm internships. Asian Review of Accounting, 20(3), 259-277.
McCombs, G.B. & Van Syckle, L.D. (1994). Accounting internships: a win-win arrangement. The National Public Accountant, 39(5), 21-23.
Mertler, C.A. & Vannatta, R.A. (2010). Advanced and Multivariate Statistical Methods: Practical application and Interpretation (4th edition). Glendale; CA: Pyrczak.
National Association of Colleges and Employers (NACE). (2011). Internship benchmarks: how did your program fare? Retrieved 15 January 2017 from https://www.naceweb.org/s08312011/internship_program/?referal= knowledgecenter&menuid =109.
Nelson, A. A. (1994). Hospitality internships: the effects of job dimensions and supportive relationships on student satisfaction. Doctoral dissertation, Wayne State University.
Nelson, G.K. (1952). An internship program for accounting majors. The Accounting Review, 27(3), 382-385.
Nunnally, J.C. and Bernstein, I.H. (1994). Psychometric Theory (3rd edition). New York: McGraw-Hill.
O’Driscoll, F. (2012). What matters most. An exploratory multivariate study of satisfaction among First year hotel/hospitality management students. Quality Assurance in Education, 20(3), 237-258.
Pajares, F. (2001). Current directions in self-efficacy research. in Maehr, M. and Pintrich, P.R. (Eds), Advances in Motivation and Achievement, 10, 1-49, Greenwich; Connecticut: JAI Press.
Propp, K.M & Rhodes, S.C. (2006). Informing, apprising, guiding, and mentoring: Constructs underlying upperclassmen expectations for advising. NACADA journal, 26(1), 46-55.
Richardson, J.T.E. (2005). Instruments for obtaining student feedback: a review of the literature. Assessment and Evaluation in Higher Education, 30(4), 387-415.
Sangpikul, A. (2009). Internationalization of Hospitality and Tourism Higher Education: A Perspective from Thailand, Journal of Teaching in Travel & Tourism, 9(1-2), 2-20.
Scarnera, P. et al. (2009). Preventing burnout in mental health workers at interpersonal level: an Italian pilot study. Community Mental Health Journal, 45(3), 222-227.
Swindle, C.B. & Bailey, E.R. (1984). Determining the feasibility of an internship program in public accounting. Journal of Accounting Education, 2(1), 155-160.
Taylor, M. S. (1988). Effects of college internships on individual participants. Journal of Applied Psychology, 73(3), 393-401.
Umbach, P.D. & Wawrzynski, M.R. (2005). Faculty do matter: the role of college faculty in student learning and engagement. Research in Higher Education, 46(2), 153-184.
Walo, M. A. (2000). The Contribution of Internship in Developing Industry-Relevant Management Competencies in Tourism and Hospitality Graduates. Master Thesis, Southern Cross University, Lismore, NSW.
Wildes, V.J. & Mount, D.J. (1997). The effect of structure on hospitality internship programs. Journal of Hospitality & Tourism Education, 9(4), 43-45.
Wisansing, J. (2005). The internationalization of tourism and hospitality education in Thailand. ASAIHL–Thailand Journal, 8(2), 21-35.
Young-Jones, A.D. et al. (2013). Academic advising: does it really impact student success?. Quality Assurance in Education, 21(1), 7-19.
Zopiatis, A. (2007). Hospitality internship in Cyprus: a genuine academic experience or a continuing frustration?. International Journal of Contemporary Hospitality Management, 19(1), 65-77.