What Matters Most: An Exploratory Study on Hospitality Internship Students’ Satisfaction
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Published:
Jun 1, 2018
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Abstract
The present study explored students’ satisfaction toward their internship experiences in hospitality and tourism industry as well as determined predictor factors that had a positive effect on students’ satisfaction using a quantitative approach. A total of 203 usable questionnaires were collected for analysis. Study results showed that the level of students’ satisfaction with internship was high and there were three significant predictor factors towards students’ satisfaction namely perceived peer relationship, advisor accountability, and students’ self-efficacy.
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Research Articles
References
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Bao, Y.F. & Fang, G.Y. (2014). A study on hospitality students’ satisfaction towards their internship: a case from Hang Zhou, China. International Journal of Contemporary Hospitality Management, 12, 1069-1076.
Baruch-Feldman, C. et al. (2002). Sources of social support and burnout, job satisfaction, and productivity. Journal of Occupational Health Psychology, 7(1), 84-93.
Beard, F. & Morton, L. (1999). Effects of internship predictors on successful field experience. Journalism & Mass Communication Educator. 53(4), 42-53.
Beard, D.F. (1998). The status of internships: cooperative education experiences in accounting education. Journal of Accounting Education, 5(2/3), 496-405.
Billings, J.R. & Macvarish, J. (2010). Self-efficacy: addressing behavioural attitudes towards risky behavior-an international literature review. Retrieved 15 January 2017 from https://kar.kent.ac.uk/26082/1/Self_Efficacy_Final_Report.pdf.
Busby, G., Brunt, P., & Baber, S. (1997). Tourism sandwich placements: an appraisal. Tourism Management, 18(2), 105-110.
Chaisawat, M., & Boonchu, D. (2005, April). Baccalaureate and graduate degrees in tourism and hospitality studies in Thailand in 2003. Paper presented at the 2005 Pacific Tourism Association Educators’ Forum, Macau, China.
Champoux, J.E. (2003). Organizational Behavior: Essential Tenets (2nd edition). Mason; Ohio: South-Western.
Charles, K. R. (1992). Career influences, expectations, and perceptions of Caribbean hospitality and tourism students: A third world perspective. Hospitality and Tourism Education, 4(3), 9-14.
Collins, A.B. (2002). Gateway to the real world, industrial training: Dilemmas and problems. Tourism Management, 23(1), 93-96.
Cutting, R.H. & Hall, J.C. (2008). Requirements for a workable intern/practicum in the environmental sciences: experience for career and graduate. Journal of Geoscience Education, 56(2), 120-125.
Elkins, T.J. (2002). Academic internships with the equal employment opportunity commission: an experiential approach to teaching human resource management. SAM Advanced Management Journal, 67(3), 40-47.
Emenheiser, D.A., Clayton, H. R., & Tas, R. F. (1997). Students’ perceptions of the effectiveness of hospitality industry internship experience. Proceedings of the 1997 Annual CHRIE Conference, USA, 221-222.
Fagenson, E. A. (1989). The mentor advantage: Perceived career/job experiences of protégés versus non- protégés. Journal of Organizational Behavior, 10, 309-320.
Girard, T. C. (1999). Interns perceptions of internships: A look at work, supervision and appraisals. Journal of Cooperative Education, 34(3), 42-48.
Hemwall, M.K. & Trachte, K.C. (2003). Learning at the core: theory and practice of academic advising in small colleges and universities. in Hemwall, M.K. and Trachte, K.C. (Eds), Advising and learning: Academic Advising from the Perspective of Small colleges and Universities, Monograph No.8, National Academic Advising Association, Manhattan, KS, 7-11.
Hunter, M.S. & White, E.R. (2004). Could fixing academic advising fix higher education?. About Campus, 9(1), 20-25.
Igbaria, M. & Greenhaus, J.H. (1992). Determinants of MIS employees turnover intentions: a structural equation model. Communications of the ACM, 35(2), 35-49.
Kelley, B. (2008). Significant learning, significant advising. NACADA journal, 28(1), 19-28.
Kim, E.B., Kim, K. & Bzullak, M. (2012). A survey of internship programs for management undergraduates in AACSB-accredited institutions. International Journal of Educational Management, 26(7), 696-709
Knight, D. & Crutsinger, C. (2003). Retail work expectations and experiences: Implications for retaining college students in the industry. Unpublished manuscript, University of North Texas, Denton, TX.
Knouse, S.B., Tanner, J.T. & Harris, E.W. (1999). The relation of college internships, college performance, and subsequent job opportunity. Journal of Employment Counseling, 36(1), 35-43.
Krackhardt, D. et al. (1981). Supervisory behavior and employee turnover: a field experiment. Academy of Management Journal, 24(2), 249-259.
Lam, T. & Ching, L. (2007). An exploratory study of an internship program: The case of Hong Kong students. Hospitality Management, 26(3), 336-351.
Liu, G. (2012). A survey on student satisfaction with cooperative accounting education based on CPA firm internships. Asian Review of Accounting, 20(3), 259-277.
McCombs, G.B. & Van Syckle, L.D. (1994). Accounting internships: a win-win arrangement. The National Public Accountant, 39(5), 21-23.
Mertler, C.A. & Vannatta, R.A. (2010). Advanced and Multivariate Statistical Methods: Practical application and Interpretation (4th edition). Glendale; CA: Pyrczak.
National Association of Colleges and Employers (NACE). (2011). Internship benchmarks: how did your program fare? Retrieved 15 January 2017 from https://www.naceweb.org/s08312011/internship_program/?referal= knowledgecenter&menuid =109.
Nelson, A. A. (1994). Hospitality internships: the effects of job dimensions and supportive relationships on student satisfaction. Doctoral dissertation, Wayne State University.
Nelson, G.K. (1952). An internship program for accounting majors. The Accounting Review, 27(3), 382-385.
Nunnally, J.C. and Bernstein, I.H. (1994). Psychometric Theory (3rd edition). New York: McGraw-Hill.
O’Driscoll, F. (2012). What matters most. An exploratory multivariate study of satisfaction among First year hotel/hospitality management students. Quality Assurance in Education, 20(3), 237-258.
Pajares, F. (2001). Current directions in self-efficacy research. in Maehr, M. and Pintrich, P.R. (Eds), Advances in Motivation and Achievement, 10, 1-49, Greenwich; Connecticut: JAI Press.
Propp, K.M & Rhodes, S.C. (2006). Informing, apprising, guiding, and mentoring: Constructs underlying upperclassmen expectations for advising. NACADA journal, 26(1), 46-55.
Richardson, J.T.E. (2005). Instruments for obtaining student feedback: a review of the literature. Assessment and Evaluation in Higher Education, 30(4), 387-415.
Sangpikul, A. (2009). Internationalization of Hospitality and Tourism Higher Education: A Perspective from Thailand, Journal of Teaching in Travel & Tourism, 9(1-2), 2-20.
Scarnera, P. et al. (2009). Preventing burnout in mental health workers at interpersonal level: an Italian pilot study. Community Mental Health Journal, 45(3), 222-227.
Swindle, C.B. & Bailey, E.R. (1984). Determining the feasibility of an internship program in public accounting. Journal of Accounting Education, 2(1), 155-160.
Taylor, M. S. (1988). Effects of college internships on individual participants. Journal of Applied Psychology, 73(3), 393-401.
Umbach, P.D. & Wawrzynski, M.R. (2005). Faculty do matter: the role of college faculty in student learning and engagement. Research in Higher Education, 46(2), 153-184.
Walo, M. A. (2000). The Contribution of Internship in Developing Industry-Relevant Management Competencies in Tourism and Hospitality Graduates. Master Thesis, Southern Cross University, Lismore, NSW.
Wildes, V.J. & Mount, D.J. (1997). The effect of structure on hospitality internship programs. Journal of Hospitality & Tourism Education, 9(4), 43-45.
Wisansing, J. (2005). The internationalization of tourism and hospitality education in Thailand. ASAIHL–Thailand Journal, 8(2), 21-35.
Young-Jones, A.D. et al. (2013). Academic advising: does it really impact student success?. Quality Assurance in Education, 21(1), 7-19.
Zopiatis, A. (2007). Hospitality internship in Cyprus: a genuine academic experience or a continuing frustration?. International Journal of Contemporary Hospitality Management, 19(1), 65-77.
Bao, Y.F. & Fang, G.Y. (2014). A study on hospitality students’ satisfaction towards their internship: a case from Hang Zhou, China. International Journal of Contemporary Hospitality Management, 12, 1069-1076.
Baruch-Feldman, C. et al. (2002). Sources of social support and burnout, job satisfaction, and productivity. Journal of Occupational Health Psychology, 7(1), 84-93.
Beard, F. & Morton, L. (1999). Effects of internship predictors on successful field experience. Journalism & Mass Communication Educator. 53(4), 42-53.
Beard, D.F. (1998). The status of internships: cooperative education experiences in accounting education. Journal of Accounting Education, 5(2/3), 496-405.
Billings, J.R. & Macvarish, J. (2010). Self-efficacy: addressing behavioural attitudes towards risky behavior-an international literature review. Retrieved 15 January 2017 from https://kar.kent.ac.uk/26082/1/Self_Efficacy_Final_Report.pdf.
Busby, G., Brunt, P., & Baber, S. (1997). Tourism sandwich placements: an appraisal. Tourism Management, 18(2), 105-110.
Chaisawat, M., & Boonchu, D. (2005, April). Baccalaureate and graduate degrees in tourism and hospitality studies in Thailand in 2003. Paper presented at the 2005 Pacific Tourism Association Educators’ Forum, Macau, China.
Champoux, J.E. (2003). Organizational Behavior: Essential Tenets (2nd edition). Mason; Ohio: South-Western.
Charles, K. R. (1992). Career influences, expectations, and perceptions of Caribbean hospitality and tourism students: A third world perspective. Hospitality and Tourism Education, 4(3), 9-14.
Collins, A.B. (2002). Gateway to the real world, industrial training: Dilemmas and problems. Tourism Management, 23(1), 93-96.
Cutting, R.H. & Hall, J.C. (2008). Requirements for a workable intern/practicum in the environmental sciences: experience for career and graduate. Journal of Geoscience Education, 56(2), 120-125.
Elkins, T.J. (2002). Academic internships with the equal employment opportunity commission: an experiential approach to teaching human resource management. SAM Advanced Management Journal, 67(3), 40-47.
Emenheiser, D.A., Clayton, H. R., & Tas, R. F. (1997). Students’ perceptions of the effectiveness of hospitality industry internship experience. Proceedings of the 1997 Annual CHRIE Conference, USA, 221-222.
Fagenson, E. A. (1989). The mentor advantage: Perceived career/job experiences of protégés versus non- protégés. Journal of Organizational Behavior, 10, 309-320.
Girard, T. C. (1999). Interns perceptions of internships: A look at work, supervision and appraisals. Journal of Cooperative Education, 34(3), 42-48.
Hemwall, M.K. & Trachte, K.C. (2003). Learning at the core: theory and practice of academic advising in small colleges and universities. in Hemwall, M.K. and Trachte, K.C. (Eds), Advising and learning: Academic Advising from the Perspective of Small colleges and Universities, Monograph No.8, National Academic Advising Association, Manhattan, KS, 7-11.
Hunter, M.S. & White, E.R. (2004). Could fixing academic advising fix higher education?. About Campus, 9(1), 20-25.
Igbaria, M. & Greenhaus, J.H. (1992). Determinants of MIS employees turnover intentions: a structural equation model. Communications of the ACM, 35(2), 35-49.
Kelley, B. (2008). Significant learning, significant advising. NACADA journal, 28(1), 19-28.
Kim, E.B., Kim, K. & Bzullak, M. (2012). A survey of internship programs for management undergraduates in AACSB-accredited institutions. International Journal of Educational Management, 26(7), 696-709
Knight, D. & Crutsinger, C. (2003). Retail work expectations and experiences: Implications for retaining college students in the industry. Unpublished manuscript, University of North Texas, Denton, TX.
Knouse, S.B., Tanner, J.T. & Harris, E.W. (1999). The relation of college internships, college performance, and subsequent job opportunity. Journal of Employment Counseling, 36(1), 35-43.
Krackhardt, D. et al. (1981). Supervisory behavior and employee turnover: a field experiment. Academy of Management Journal, 24(2), 249-259.
Lam, T. & Ching, L. (2007). An exploratory study of an internship program: The case of Hong Kong students. Hospitality Management, 26(3), 336-351.
Liu, G. (2012). A survey on student satisfaction with cooperative accounting education based on CPA firm internships. Asian Review of Accounting, 20(3), 259-277.
McCombs, G.B. & Van Syckle, L.D. (1994). Accounting internships: a win-win arrangement. The National Public Accountant, 39(5), 21-23.
Mertler, C.A. & Vannatta, R.A. (2010). Advanced and Multivariate Statistical Methods: Practical application and Interpretation (4th edition). Glendale; CA: Pyrczak.
National Association of Colleges and Employers (NACE). (2011). Internship benchmarks: how did your program fare? Retrieved 15 January 2017 from https://www.naceweb.org/s08312011/internship_program/?referal= knowledgecenter&menuid =109.
Nelson, A. A. (1994). Hospitality internships: the effects of job dimensions and supportive relationships on student satisfaction. Doctoral dissertation, Wayne State University.
Nelson, G.K. (1952). An internship program for accounting majors. The Accounting Review, 27(3), 382-385.
Nunnally, J.C. and Bernstein, I.H. (1994). Psychometric Theory (3rd edition). New York: McGraw-Hill.
O’Driscoll, F. (2012). What matters most. An exploratory multivariate study of satisfaction among First year hotel/hospitality management students. Quality Assurance in Education, 20(3), 237-258.
Pajares, F. (2001). Current directions in self-efficacy research. in Maehr, M. and Pintrich, P.R. (Eds), Advances in Motivation and Achievement, 10, 1-49, Greenwich; Connecticut: JAI Press.
Propp, K.M & Rhodes, S.C. (2006). Informing, apprising, guiding, and mentoring: Constructs underlying upperclassmen expectations for advising. NACADA journal, 26(1), 46-55.
Richardson, J.T.E. (2005). Instruments for obtaining student feedback: a review of the literature. Assessment and Evaluation in Higher Education, 30(4), 387-415.
Sangpikul, A. (2009). Internationalization of Hospitality and Tourism Higher Education: A Perspective from Thailand, Journal of Teaching in Travel & Tourism, 9(1-2), 2-20.
Scarnera, P. et al. (2009). Preventing burnout in mental health workers at interpersonal level: an Italian pilot study. Community Mental Health Journal, 45(3), 222-227.
Swindle, C.B. & Bailey, E.R. (1984). Determining the feasibility of an internship program in public accounting. Journal of Accounting Education, 2(1), 155-160.
Taylor, M. S. (1988). Effects of college internships on individual participants. Journal of Applied Psychology, 73(3), 393-401.
Umbach, P.D. & Wawrzynski, M.R. (2005). Faculty do matter: the role of college faculty in student learning and engagement. Research in Higher Education, 46(2), 153-184.
Walo, M. A. (2000). The Contribution of Internship in Developing Industry-Relevant Management Competencies in Tourism and Hospitality Graduates. Master Thesis, Southern Cross University, Lismore, NSW.
Wildes, V.J. & Mount, D.J. (1997). The effect of structure on hospitality internship programs. Journal of Hospitality & Tourism Education, 9(4), 43-45.
Wisansing, J. (2005). The internationalization of tourism and hospitality education in Thailand. ASAIHL–Thailand Journal, 8(2), 21-35.
Young-Jones, A.D. et al. (2013). Academic advising: does it really impact student success?. Quality Assurance in Education, 21(1), 7-19.
Zopiatis, A. (2007). Hospitality internship in Cyprus: a genuine academic experience or a continuing frustration?. International Journal of Contemporary Hospitality Management, 19(1), 65-77.