DEVELOPING OPERATIONAL EFFICIENCY OF PERSONNEL OF THE SOCIAL SECURITY OFFICE, NAKHON SAWAN PROVINCE

Abstract

The objectives of this research article were: 1. To study problems in personnel performance efficiency; and 2. To study guidelines for developing the personnel’s performance efficiency of the Social Security Office, Nakhon Sawan Province, conducted by mixed research methods. In the quantitative research, data were collected from 56 samples of personnel from the Social Security Office in Nakhon Sawan Province. The instrument used in quantitative research was questionnaires. Data were analysed by finding frequency, percentage, mean, and standard deviation. Test the hypothesis by using the F-value test. One-way analysis of variance. In the qualitative research, data were collected by in-depth interviews with seven key informants and analysed using content and context analysis techniques.

The results of the research were found to be as follows: 1. The level of efficiency in the work of the personnel of the Social Security Office, Nakhon Sawan Province, overall, was at a high level. ( =4.12,S.D=.63) Each aspect, sorted by high to low average, was found that the aspect with the highest average was the amount of work was at a high level ( =4.15, S.D=.58),  next was the quality of work was at a high level ( =4.14, S.D.=.63), next was promptness ( =4.11, S.D=.61) and the economical and value for money ( =4.11, S.D.=.71)   respectively. 2. Efficiency in the work of Nakhon Sawan Provincial Social Security Office personnel, namely, workers should prioritise work order, develop work skills in basic areas, should be able to work in place of each other, promote and develop personnel to work as a team, committed to going in the same direction, providing training and knowledge in using technology systems and to assist in performing tasks and processing more quickly and correctly.