SANGAHAVATTU-DHAMMA APPLICATION FOR PROMOTING PUBLIC SERVICE QUALITY OF BAN KRASAENG SUB-DISTRICT ADMINISTRATIVE ORGANIZATION, MUANG DISTRICT, PATHUM THANI PROVINCE

Abstract

Objectives of this research article were: 1. To study the level of public service delivery of the Ban Kracheang Sub-District Administrative Organization, Mueang District, Pathum Thani Province, 2. To examine the relationship between Four Principles of Sangahavatthu, social integration, and the public service delivery of the organization, and 3. To propose guidelines for applying these principles to enhance public service delivery, conducted by the mixed research methods, combining quantitative and qualitative methods. Data were collected using questionnaires and analyzed using frequency, percentage, mean, standard deviation, and correlation coefficient.

The research results found that: 1. The overall level of public service delivery was moderate. The highest mean score was in the tangibility of services, followed by responsiveness to service recipients, while the lowest was in building trust, indicating the need to strengthen public confidence. 2.There was a moderate positive correlation between the Sangahavatthu principles and public service delivery (r = .554), statistically significant level at 0.01. Among the individual principles, Dana, generosity, showed the highest correlation, while Piyavaca, kind speech, Atthacariya, helpful conduct, and Samanattata, consistency showed lower correlations. 3.The proposed guidelines for applying the Sangahavatthu Dhamma emphasize heartfelt giving (Dana), courteous communication (Piyavaca), proactive assistance (Atthacariya), and consistency and impartiality in practice (Samanattata), focusing on developing personnel and service systems to ensure quality, accessibility, and sustainability.