AI IN ADMINISTRATIVE PROCESSES: ENHANCING EFFICIENCY WITHIN THE FRAMEWORK OF TRANSPARENCY AND ACCOUNTABILITY
Keywords:
Artificial Intelligence, Administrative Processes, Transparency, Accountability, Digital GovernmentAbstract
The adoption of Artificial Intelligence (AI) in administrative processes has become a significant trend in the 21st century. AI has the potential to enhance public service efficiency, reduce operational time and costs, and support more accurate decision-making. However, the implementation of AI in the public sector raises important issues concerning transparency, accountability, and fairness. This article analyzes the role of AI in administrative processes, examining the benefits and challenges involved, as well as the necessary frameworks to ensure that AI deployment operates within principles of transparency and accountability. The study includes comparative analysis of international practices and proposes recommendations for Thailand’s context.
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