BUDDHIST INNOVATION FOR PROMOTING THE EFFICIENCY OF PERSONNEL'S WORK MUNICIPALITIES IN NAKHON PATHOM PROVINCE

Abstract

This research aimed to achieve three objectives: first, to study the work performance efficiency of municipal personnel in Nakhon Pathom Province; second, to examine the processes that promote such efficiency; and third, to propose Buddhist innovations to enhance the work performance of municipal personnel. The study employed a qualitative research methodology, using structured in-depth interviews with 25 key informants. The data were analyzed through content analysis and descriptive interpretation.

The findings revealed that the efficiency of municipal personnel was closely related to the application of the Four Powers (Bala 4) in Buddhist teachings, which include faith (saddha), effort (viriya), mindfulness (sati), and wisdom (pañña). These values help cultivate faith in the organization's mission, diligence, mindfulness in decision-making, and ethical conduct. Together, they foster an organizational culture based on cooperation, moral integrity, and operational efficiency. The process of enhancing work performance was found to focus on creating a balance between knowledge, skills, and motivation among personnel. Additionally, it emphasized the importance of improving the working environment and establishing clear and consistent evaluation systems to monitor and support individual and organizational performance. As for the proposed Buddhist innovations, five key practices were identified to promote effective public service delivery: Equitable Service – by establishing mobile service units to reach remote areas and developing systems for receiving feedback and complaints from all community groups. Timely Service – by clearly defining service timelines, informing the public of these timelines, and utilizing information technology to manage service delivery. Sufficient Service – by preparing facilities to accommodate urgent service needs and developing long-term plans for resource management. Continuous Service – by maintaining ongoing communication and service accessibility, supported by reliable data systems that ensure seamless follow-up and support. Progressive Service – by integrating new technologies to enhance the quality and convenience of municipal services. In summary, this research highlights the potential of integrating Buddhist principles with modern administrative practices to improve the work performance of municipal personnel. The use of Buddhist innovations not only enhances service delivery but also strengthens the moral and ethical foundation of local governance, contributing to sustainable and citizen-centered development.